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- Tasks: Provide exceptional service to guests, manage check-ins, and maintain communal areas.
- Company: Vita Student offers luxury accommodation with premium amenities in a vibrant city.
- Benefits: Earn £12.50 per hour plus holiday pay, enjoy career development, and access 24/7 employee assistance.
- Why this job: Join a diverse team, gain valuable experience, and contribute to a luxury living environment.
- Qualifications: Customer service experience, strong communication skills, and a proactive approach to cleanliness.
- Other info: Flexible hours required; this is a seasonal role during the summer months.
SeasonalCustomer Service Assistant. Sheffield
Hourly Rate: £12.50 (plus holiday pay, circa £14 per hour in total)
Working Hours: 9am – 9pm 12 hoursper week.
Contract Duration:This is a season opportunity during the summer months.
Vita Student\’s next-level apartment design offers a variety of studios to suit our summer guests. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to cover the summer perioddeliver a luxury, home-from-home experience for our guests.
Our Seasonal Customer Service Assistant’s
Provide an exceptional & personalised service to guests by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome guests with a warm, friendly and vibrant attitude.
- Handle check-in and check-out procedures efficiently.
- Be on hand for questions which may arise.
- Manage room reservations and guest inquiries via phone, email, and in person.
- Process payments, invoices, and ensure accurate billing.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Your holiday will be paid in addition to your hourly rate
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant Vita Student · Sheffield employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Vita Student · Sheffield
✨Tip Number 1
Familiarise yourself with the local area and attractions in Sheffield. Being able to provide guests with recommendations and information will showcase your knowledge and enhance their experience.
✨Tip Number 2
Practice your communication skills, especially in a friendly and welcoming manner. Since you'll be the first point of contact for guests, a warm approach can make a significant difference in their stay.
✨Tip Number 3
Demonstrate your adaptability by preparing for various scenarios that may arise during your shift. Think about how you would handle unexpected situations or guest complaints to show your problem-solving skills.
✨Tip Number 4
Highlight any previous customer service experience you have, particularly in fast-paced environments. This will help us see that you're capable of maintaining a high standard of service under pressure.
We think you need these skills to ace Customer Service Assistant Vita Student · Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Focus on roles where you provided exceptional service, handled inquiries, or managed reservations, as these are key aspects of the Customer Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering premium customer experiences. Mention specific examples of how you've gone above and beyond in previous roles to create positive experiences for customers.
Highlight Communication Skills: Since excellent communication is crucial for this position, emphasise your ability to communicate effectively with diverse groups. If you have multilingual skills, be sure to mention them as they will be warmly welcomed.
Showcase Adaptability and Problem-Solving: Provide examples in your application that demonstrate your adaptability and creativity in handling unexpected situations. This could include times when you resolved issues quickly or maintained a positive attitude under pressure.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to provide exceptional service, as this role is all about delivering a luxury experience to guests.
✨Demonstrate Your Tech Savviness
Since the role requires using various technology systems and software, be prepared to discuss your comfort level with technology. Mention any relevant tools or systems you've used in past roles to show you're ready to adapt.
✨Emphasise Your Adaptability
Vita Student values flexibility and adaptability. Be ready to share instances where you've successfully navigated unexpected situations or changes in your work environment, showcasing your resilience and problem-solving skills.
✨Prepare for Cultural Sensitivity
Given the multicultural environment at Vita Student, it's important to demonstrate your ability to work with diverse groups. Discuss any experiences you have in multicultural settings and how you approach inclusivity and respect for different backgrounds.
