Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service to students and maintain a welcoming environment.
- Company: Vita Student offers luxury student accommodation with premium amenities in vibrant city locations.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a diverse team, develop your skills, and enjoy a fun work culture with events and recognition.
- Qualifications: Customer service experience, strong communication skills, and a proactive approach are essential.
- Other info: Flexible hours required; must be able to handle various tasks and unexpected situations.
Overview
Customer Service Assistant. Newcastle
Hourly Rate: £13
Working Hours: 7am – 10pm. 12 hours per week.
Shifts: Working patterns vary & rotate from 7am – 10pm across 7 working days.
Vita Student\’s next-level apartment design offers a variety of studios to suit our residents\’ lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our residents starting their day with our luxury breakfast offerings.
Our Customer Service Assistant
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Breakfast Specific Requirements
The breakfast period is one of the busiest times at Vita Student. Our Breakfast Customer Service Assistants are responsible for preparing, cooking, and presenting a variety of breakfast foods in a timely manner, ensuring quality standards are met, while maintaining a clean and organised kitchen workspace, often requiring adherence to food safety regulations and effective communication with the breakfast service team.
- Prepare, cook, and present a variety of breakfast foods in a timely manner.
- Maintain a clean and organised kitchen workspace
- Adhere to food safety regulations
- Monitor produce stock levels and communicate needs to the site manager. Assist in ordering produce to maintain appropriate inventory.
- Ensure the kitchen and breakfast areas are clean and tidy
- Deep-clean specific equipment or appliances such as fridges & ovens as required.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products
Who we want to join our team…
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- A background in a fast-paced kitchen environment with an awareness of kitchen regulations
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistant must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
#J-18808-Ljbffr
Customer Service Assistant Vita Student · Newcastle, Westgate employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Vita Student · Newcastle, Westgate
✨Tip Number 1
Familiarise yourself with the local area and amenities around Newcastle. Being able to provide students with recommendations on attractions and services will show your commitment to delivering exceptional customer service.
✨Tip Number 2
Demonstrate your adaptability by preparing for various scenarios that may arise in a customer service role. Think about how you would handle unexpected situations or complaints, as this will highlight your problem-solving skills during any interviews.
✨Tip Number 3
Showcase your technological skills by being familiar with common software and systems used in customer service environments. This could include reservation systems or communication tools, which will help you stand out as a tech-savvy candidate.
✨Tip Number 4
Emphasise your ability to work in a multicultural environment. Share any experiences you have had working with diverse groups, as this aligns with Vita Student's values and will demonstrate your capability to connect with residents from various backgrounds.
We think you need these skills to ace Customer Service Assistant Vita Student · Newcastle, Westgate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you provided exceptional service, managed enquiries, or maintained facilities, as these are key aspects of the Customer Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering premium experiences. Mention specific examples of how you've gone above and beyond in previous roles to create positive experiences for customers.
Highlight Communication Skills: Since excellent communication is crucial for this position, ensure you mention any multilingual skills or experiences working in diverse environments. This will demonstrate your ability to connect with students from various backgrounds.
Showcase Adaptability and Problem-Solving: Provide examples in your application of how you've successfully navigated unexpected situations in past roles. Highlight your resilience and ability to remain calm under pressure, as these traits are essential for the Customer Service Assistant position.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've provided exceptional service, especially in challenging situations. This will demonstrate your ability to create a positive experience for students.
✨Demonstrate Cultural Awareness
Vita Student values a multi-cultural environment, so be prepared to discuss your experiences working with diverse groups. Show that you can communicate effectively and respectfully with people from various backgrounds.
✨Be Tech-Savvy
Since the role requires using various technology systems, mention any relevant software or tools you are familiar with. If you have experience with property management systems or customer service platforms, be sure to bring that up.
✨Exhibit Flexibility and Resilience
The job requires adaptability and the ability to handle unexpected situations. Prepare to share examples of how you've remained calm under pressure and adapted to changing circumstances in previous roles.
