At a Glance
- Tasks: Assist with cleaning and customer service for student residents during night shifts.
- Company: Vita Student provides luxury accommodation and exceptional service for students.
- Benefits: Enjoy 20 days holiday, birthday off, discounts, and career progression opportunities.
- Other info: Flexible night shifts; must be available to work any day of the week.
- Why this job: Join a dynamic team, enhance your skills, and make a positive impact on student life.
- Qualifications: Experience in cleaning or housekeeping and a passion for high-end customer service required.
Join to apply for the Customer Service Assistant (Nights) - Vita Student role at Vita Student.
Hourly Pay: £13.00
Weekly Contract: 27 hours per week. 3x 9-hour shifts
Hours: 9pm – 6am
Working Days: The shift patterns will vary week-by-week; therefore, candidates must be flexible to work Monday to Sunday as required.
Training/Induction: Hours will vary during the induction/training period. Overtime may be available during busier periods.
The Opportunity
This is a unique and varied opportunity which combines Cleaning & Customer Service to ensure that our Student Residents’ experience is always delivered to the high standard and luxury that we pride our Vita Student brand on.
Cleaning Responsibilities
- Cleaning of all public and communal areas.
- Maintenance and delivery of building standards.
- Nightly site-walks to ensure that standards are maintained.
Customer Service Responsibilities
- Single point of contact for all residents.
- To attend to any query or incident within the residence and resolve the issue promptly.
- Coordinating the delivery of mail and parcels with residents.
Who are we Looking For?
- An experienced cleaner or housekeeper.
- A keen eye for housekeeping with a meticulous approach to cleaning.
- Able to commit to at least 3x night shifts each week – the day will vary week by week, therefore flexibility throughout the week is mandatory.
- Have a passion for delivering high-end Customer Service to all our residents and visitors.
Benefits
- 20 days paid holiday each year (pro-rata).
- Paid Bank Holidays (pro-rata).
- Your birthday day off.
- Perkbox Employee discount schemes - 100s of discounts through our online benefits platform.
- Pension scheme.
- Team parties/events.
- Recognition programmes.
- Access to 24/7 Employee Assistance Programme.
- Career progression opportunities – We love to promote from within.
Important
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
#J-18808-LjbffrCustomer Service Assistant (Nights) - Vita Student in Glasgow employer: Vita Student
Vita Student is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on delivering high-end customer service, employees enjoy a supportive work culture, flexible shift patterns, and numerous benefits including paid holidays, employee discounts, and opportunities for career progression. Working nights at Vita Student not only offers a unique blend of cleaning and customer service responsibilities but also allows you to be part of a vibrant community dedicated to enhancing the student living experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Nights) - Vita Student in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vita Student. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vita Student before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (Nights) - Vita Student in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vita Student:Your cover letter is your chance to shine! Tell us why you want to work at Vita Student specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vita Student!
How to prepare for a job interview at Vita Student
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
