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- Tasks: Assist with cleaning and customer service for student residents during night shifts.
- Company: Vita Student provides luxury accommodation and exceptional service for students.
- Benefits: Enjoy 20 days holiday, birthday off, discounts, and career progression opportunities.
- Why this job: Join a dynamic team, enhance your skills, and make a positive impact on student life.
- Qualifications: Experience in cleaning or housekeeping and a passion for high-end customer service required.
- Other info: Flexible night shifts; must be available to work any day of the week.
Join to apply for the Customer Service Assistant (Nights) – Vita Student role at Vita Student.
Hourly Pay: £13.00
Weekly Contract: 27 hours per week. 3x 9-hour shifts
Hours: 9pm – 6am
Working Days: The shift patterns will vary week-by-week; therefore, candidates must be flexible to work Monday to Sunday as required.
Training/Induction: Hours will vary during the induction/training period. Overtime may be available during busier periods.
The Opportunity
This is a unique and varied opportunity which combines Cleaning & Customer Service to ensure that our Student Residents’ experience is always delivered to the high standard and luxury that we pride our Vita Student brand on.
Cleaning Responsibilities
- Cleaning of all public and communal areas.
- Maintenance and delivery of building standards.
- Nightly site-walks to ensure that standards are maintained.
Customer Service Responsibilities
- Single point of contact for all residents.
- To attend to any query or incident within the residence and resolve the issue promptly.
- Coordinating the delivery of mail and parcels with residents.
Who are we Looking For?
- An experienced cleaner or housekeeper.
- A keen eye for housekeeping with a meticulous approach to cleaning.
- Able to commit to at least 3x night shifts each week – the day will vary week by week, therefore flexibility throughout the week is mandatory.
- Have a passion for delivering high-end Customer Service to all our residents and visitors.
Benefits
- 20 days paid holiday each year (pro-rata).
- Paid Bank Holidays (pro-rata).
- Your birthday day off.
- Perkbox Employee discount schemes – 100s of discounts through our online benefits platform.
- Pension scheme.
- Team parties/events.
- Recognition programmes.
- Access to 24/7 Employee Assistance Programme.
- Career progression opportunities – We love to promote from within.
Important
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
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Customer Service Assistant (Nights) - Vita Student employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Nights) - Vita Student
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and customer service expectations of Vita Student. Understanding their brand values will help you demonstrate your alignment with their mission during any interviews.
✨Tip Number 2
Highlight your flexibility in working night shifts and varying schedules. Be prepared to discuss your availability and how you can adapt to the changing demands of the role, as this is crucial for the position.
✨Tip Number 3
Prepare examples from your past experiences that showcase your attention to detail in cleaning and your ability to handle customer queries effectively. This will help you stand out as a candidate who can deliver high-end service.
✨Tip Number 4
Research common challenges faced in customer service roles, especially in a residential setting. Being able to discuss how you would handle specific situations can demonstrate your problem-solving skills and readiness for the job.
We think you need these skills to ace Customer Service Assistant (Nights) - Vita Student
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and cleaning. Use specific examples that demonstrate your attention to detail and ability to handle resident queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-end customer service. Mention your flexibility with shift patterns and your commitment to maintaining high standards in cleaning.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and time management. These are crucial for the Customer Service Assistant role, especially during night shifts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Vita Student
✨Show Your Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability during the interview. Highlight any previous experience where you adapted to changing schedules or worked nights.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in past roles. Focus on situations where you resolved issues or went above and beyond for customers, as this will resonate with the expectations of the position.
✨Highlight Cleaning Experience
If you have experience in cleaning or housekeeping, make sure to mention it. Discuss your attention to detail and any specific cleaning standards you adhered to in previous jobs, as this is crucial for maintaining the high standards at Vita Student.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about training opportunities or team dynamics.
