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- Tasks: Provide exceptional service to residents and maintain communal areas during night shifts.
- Company: Vita Student offers stylish, luxury living tailored for students in vibrant city locations.
- Benefits: Enjoy 28 days paid holiday, birthday off, lifestyle perks, and career development opportunities.
- Why this job: Join a dynamic team, make a difference in student lives, and enjoy a fun work culture.
- Qualifications: Customer service experience, tech-savvy, and a positive attitude towards diverse cultures required.
- Other info: Flexible hours with one shift per week; must be available nights, weekends, and holidays.
Night-Time Customer Service Assistant - Sheffield
Hourly Rate: £13
Working Hours: 9pm – 6am, 1 shift per week, Monday to Sunday
Vita Student offers next-level apartment living with a variety of studios tailored to our students' lifestyles—whether they prefer privacy or socialising. We provide style, luxury, and comfort, complemented by premium amenities and a vibrant city life. We are seeking a Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents, ensuring our site and facilities are maintained to the highest standards.
Responsibilities:- Provide exceptional, personalized service to residents by anticipating their needs, offering local information, and handling inquiries to create a seamless experience.
- Greet and welcome students and guests warmly at front of house/reception.
- Be available to answer questions and assist as needed.
- Maintain the cleanliness and upkeep of communal areas during the night shift.
- Ensure residents and guests respect the facilities.
- Address issues or challenges proactively, providing solutions.
- Conduct regular patrols every 4-6 hours, surveying and reporting on the building's condition.
- Replenish refreshments and manage vending supplies.
- Manage parcel storage for easy access by students.
- Serve as the primary contact for incidents or emergencies onsite.
- Maintain waste management areas, adhering to health and safety regulations.
- Experience: Experienced in customer service, capable of delivering premium experiences.
- Comfortable with cleaning tasks, demonstrating a proactive approach to maintaining cleanliness and safety.
- Technologically savvy, familiar with relevant systems and software.
- Respectful of diverse cultures and backgrounds, promoting equality.
- Excellent communication skills; multilingual skills are a plus.
- Organized, calm under pressure, adaptable, positive, and resilient.
- Able to stand for extended periods and perform repetitive tasks, with accommodations as needed.
- Flexible availability, including nights, weekends, holidays, and religious celebrations, to ensure continuous resident service.
- Paid holidays (28 days including bank holidays, pro-rata).
- Birthday off to celebrate personally.
- Access to Perkbox for lifestyle perks and discounts.
- Royal London pension scheme with employer contributions.
- Annual parties and events to celebrate team achievements.
- Recognition programs for outstanding performance.
- Career development opportunities with structured training schemes.
- Confidential Employee Assistance Program for wellbeing support.
All employment is subject to satisfactory pre-employment checks, including DBS. We are unable to sponsor visas or work permits.
Customer Service Assistant - Night Shift Vita Student · Sheffield employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift Vita Student · Sheffield
✨Tip Number 1
Familiarise yourself with the local area around Sheffield, especially places that students frequent. This knowledge will help you provide valuable information to residents and create a more personalised experience.
✨Tip Number 2
Practice your communication skills, particularly in a customer service context. Being able to handle inquiries and address issues calmly and effectively is crucial for this role.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully managed challenging situations in previous roles. This will demonstrate your resilience and problem-solving abilities.
✨Tip Number 4
Highlight any experience you have with cleaning or maintenance tasks. Being proactive about cleanliness and safety is key to ensuring a pleasant environment for residents.
We think you need these skills to ace Customer Service Assistant - Night Shift Vita Student · Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in night shifts or similar roles. Emphasise any skills that align with the responsibilities listed, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've gone above and beyond in previous roles, and express your enthusiasm for working with students at Vita Student.
Highlight Relevant Skills: In your application, focus on skills that are particularly important for this role, such as being technologically savvy, maintaining cleanliness, and managing emergencies. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs, as this role requires delivering a premium experience to residents.
✨Demonstrate Proactivity
Since the job involves maintaining cleanliness and addressing issues proactively, be prepared to discuss situations where you took initiative to solve problems or improve a process. This will show that you're ready to take on the responsibilities of the role.
✨Emphasise Flexibility and Adaptability
Given the night shift hours and the need for flexibility, express your willingness to work varied hours, including weekends and holidays. Share any past experiences where you successfully adapted to changing schedules or demands.
✨Communicate Clearly and Respectfully
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and respectfully, especially when discussing how you would handle inquiries or conflicts with residents. This will demonstrate your ability to maintain a positive environment.
