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- Tasks: Provide exceptional customer service and maintain a luxury living environment for residents.
- Company: Vita Student, a premium accommodation provider in Manchester.
- Benefits: Competitive pay, paid holidays, birthday off, and access to lifestyle perks.
- Why this job: Join a vibrant team and create memorable experiences for students in a luxury setting.
- Qualifications: Customer service experience and a proactive approach to cleanliness and safety.
- Other info: Flexible night shifts with opportunities for career development and recognition.
Night-Time Customer Service Assistant. Manchester, Circle Square
Hourly Rate: £13
Working Hours: 9pm – 6am. x2 nightshifts per week
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
- Ensure our facilities are being looked after respectfully by students & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team…
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant - Night Shift Vita Student · Manchester, Building 11 Circle Square employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift Vita Student · Manchester, Building 11 Circle Square
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the customer service industry. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your experience aligns with delivering exceptional customer service. Show them you’re ready to create that luxury, home-from-home experience!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and reinforces your enthusiasm for joining the team.
We think you need these skills to ace Customer Service Assistant - Night Shift Vita Student · Manchester, Building 11 Circle Square
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, we’re all about creating a friendly and vibrant atmosphere for our residents.
Tailor Your Application: Make sure to tailor your application specifically for the Night-Time Customer Service Assistant role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role – we want to know why you’d be perfect for our night shifts!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Vita Student
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night-Time Customer Service Assistant. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like maintaining cleanliness and providing exceptional service.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've delivered excellent customer service in the past. Highlight situations where you anticipated customer needs or resolved issues effectively, as this role is all about creating a seamless experience for residents.
✨Demonstrate Your Adaptability
Since the job requires flexibility and the ability to handle unexpected situations, prepare to discuss times when you've had to adapt quickly. Whether it was managing a last-minute change or dealing with a challenging customer, showing your resilience will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team culture, training opportunities, or how they ensure a positive environment for both staff and residents. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
