At a Glance
- Tasks: Provide exceptional customer service and maintain cleanliness in a luxury student accommodation.
- Company: Vita Student, known for stylish and comfortable living spaces.
- Benefits: Competitive pay, pension contributions, recognition programmes, and career development opportunities.
- Other info: Flexible night shifts with opportunities for personal growth in a multicultural environment.
- Why this job: Join a vibrant team and create a home-from-home experience for students.
- Qualifications: Customer service experience and a proactive approach to cleanliness required.
The predicted salary is between 15.07 - 15.07 £ per hour.
Hourly Rate: £13.45 (plus holiday pay, £15.07 per hour in total)
Contract: Fixed Term Contract (FTC) until 2nd October 2026, 9 hours per week
Working Hours: 9pm - 6am, varied shifts throughout the full week - flexibility required.
We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant:
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night‑time shift during periods when guests are in the shared spaces and during the quieter night hours.
- Ensure our facilities are being looked after respectfully by guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team…
Professional Experience
- An experienced customer service professional, well‑versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development – Whether your Vita career is a medium or long‑term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work‑related issues that may be impacting wellbeing.
Right to Work & DBS: All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
Customer Service Assistant - Night Shift - Fixed Term Contract employer: Vita Student
Vita Student is an exceptional employer that prides itself on providing a luxurious living experience for its residents while fostering a supportive and inclusive work environment for its employees. With a strong focus on career development, competitive benefits including a generous pension scheme, and a commitment to employee wellbeing, our team members enjoy a vibrant culture that celebrates diversity and encourages personal growth. Working in the heart of Edinburgh, you'll be part of a dynamic team dedicated to delivering outstanding service and maintaining the highest standards in our premium facilities.
