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- Tasks: Provide exceptional service to residents and maintain a clean, welcoming environment.
- Company: Vita Student offers luxury student accommodation with premium amenities in vibrant locations.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a diverse team and create memorable experiences for students in a lively atmosphere.
- Qualifications: Customer service experience and a proactive approach to cleanliness are essential.
- Other info: Flexible hours required; must be available for night shifts and emergencies.
2 weeks ago Be among the first 25 applicants
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Night-Time Customer Service Assistant. House of Social, Manchester
Hourly Rate: £13
Working Hours: 8pm – 2am. 18 hours per week
House of Social next-level apartment design offers a variety of studios to suit our students lives. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
- Ensure our facilities are being looked after respectfully by students & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
Who we want to join our team…
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- House of Social operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Benefits
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant - Night Shift employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift
✨Tip Number 1
Familiarise yourself with the local area around Manchester, especially attractions and amenities that students might ask about. This knowledge will help you provide exceptional service and show your commitment to creating a positive experience for residents.
✨Tip Number 2
Demonstrate your adaptability by preparing for various scenarios that may arise during your shift. Think about how you would handle common issues or emergencies, as this will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Highlight your technological skills, as the role requires familiarity with various systems and software. Be ready to discuss any relevant experience you have with technology in customer service settings during your interactions with us.
✨Tip Number 4
Showcase your communication skills by engaging in conversations with people from diverse backgrounds. Practising your multilingual abilities, if applicable, can set you apart and demonstrate your commitment to inclusivity in our multicultural environment.
We think you need these skills to ace Customer Service Assistant - Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a night-time or hospitality setting. Emphasise any roles where you maintained cleanliness and safety standards, as this is crucial for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for providing exceptional service to residents. Mention your ability to handle enquiries and maintain a positive atmosphere, which aligns with the company's values.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with customers in previous jobs. If you have multilingual skills, be sure to mention them!
Highlight Flexibility and Resilience: Discuss your adaptability and ability to remain calm under pressure. Share specific instances where you successfully navigated unexpected situations, as this will demonstrate your suitability for the night shift environment.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, especially in challenging situations.
✨Demonstrate Your Adaptability
Since this role requires flexibility, be prepared to discuss how you've adapted to changing circumstances in past jobs. Mention any experiences where you had to think on your feet or handle unexpected challenges.
✨Emphasise Teamwork and Communication
Vita Student values a multi-cultural environment, so it's important to demonstrate your ability to work well with diverse teams. Share examples of how you've effectively communicated and collaborated with colleagues from different backgrounds.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios where you successfully managed a difficult situation and be ready to explain your thought process and actions.
