Customer Service Assistant - Night Shift

Night-Time Customer Service Assistant – Sheffield

Hourly Rate: £13

Working Hours: 9pm – 6am, 1 shift per week, Monday to Sunday

Vita Student offers next-level apartment living with a variety of studios designed to suit students\’ lifestyles, providing privacy or shared experiences. We emphasize style, luxury, & comfort, complemented by premium amenities and vibrant city life. We are seeking a Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for residents while ensuring our site & facilities are maintained to the highest standards.

Role Overview:

Provide exceptional, personalized service to residents by anticipating their needs, offering local information, and handling inquiries to create a seamless experience. Maintain the upkeep of our site & facilities.

1. Greet and welcome students and guests warmly at front of house/reception.
2. Address questions and assist as needed.
3. Ensure communal areas are cleaned and maintained to high standards during the shift.
4. Respectfully manage the facilities\’ use by students & guests.
5. Resolve issues or challenges promptly.
6. Conduct regular building surveys (block walks) every 4-6 hours, reporting findings.
7. Replenish refreshments like coffee, tea, milk, and vending items.
8. Manage parcel storage for easy student access.
9. Act as the primary contact for incidents or emergencies onsite.
10. Maintain waste areas according to health & safety regulations, addressing hazards as needed.

Candidate Profile:

Experience:

• Experienced in delivering premium customer service.
• Comfortable with cleaning tasks; proactive in maintaining cleanliness and safety.
• Technologically savvy with relevant systems/software.

Personal Traits:

• Respectful of cultural diversity, delivering an inclusive approach.
• Excellent communication skills; multilingual abilities are a plus.
• Strong organizational and leadership skills; calm under pressure.
• Creative, positive, adaptable, resilient.
• Able to stand for extended periods and perform repetitive tasks with reasonable adjustments.
• Flexible availability, including nights, weekends, holidays, and religious or festive breaks, as continuous service is essential.

Benefits:

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday leave.
• Access to Perkbox for discounts and perks.
• Royal London pension scheme.
• Annual parties and events.
• Recognition programs.
• Career development opportunities with structured training schemes.
• Confidential employee assistance services.

Additional Information:

All employment offers are subject to satisfactory DBS checks. We cannot sponsor visas; applicants must have the right to work in the UK.

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