Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service to students and manage on-site events with a vibrant attitude.
- Company: Vita Student offers luxury student accommodation with premium amenities in a lively city environment.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a diverse team, create memorable experiences, and develop your career in a fun environment.
- Qualifications: Customer service experience is essential; event management skills are a plus but training is provided.
- Other info: Flexible hours required; must be adaptable and ready to tackle unexpected challenges.
Overview
Customer Service Assistant, Liverpool
Hourly Rate: £13
Working Hours: 6am – 9pm. 12 hours per week
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.
Responsibilities
Our Customer Service Assistant’s
Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us
Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
#J-18808-Ljbffr
Customer Service Assistant employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and attractions around Liverpool. As a Customer Service Assistant, you'll be expected to provide information to students about their surroundings, so knowing the best spots will help you stand out.
✨Tip Number 2
Showcase your event management skills by thinking of creative ideas for student events. Even if you don't have direct experience, coming up with a few fun concepts can demonstrate your enthusiasm and proactive approach.
✨Tip Number 3
Highlight your adaptability and problem-solving skills during any interactions. The role requires handling unexpected situations, so sharing examples of how you've successfully navigated challenges in the past can make a strong impression.
✨Tip Number 4
Emphasise your communication skills and ability to work in a multicultural environment. Being able to connect with diverse groups is crucial, so mentioning any language skills or experiences working with different cultures can set you apart.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any event management skills. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've created positive experiences for customers in the past, and express your enthusiasm for working in a vibrant, multicultural environment.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and well-structured. Use proper grammar and spelling, and consider including examples of how you've effectively communicated with diverse groups.
Highlight Flexibility and Adaptability: In your application, emphasise your ability to adapt to changing situations and your willingness to work flexible hours. This will show that you are ready to meet the demands of a 24/7 operation like Vita Student.
How to prepare for a job interview at Vita Student
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A warm, friendly attitude is essential for a Customer Service Assistant, so let your personality shine through during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will showcase your ability to deliver solutions and maintain a positive experience for residents.
✨Familiarise Yourself with Local Attractions
Since part of the role involves providing information on local attractions, do some research beforehand. Being knowledgeable about the area will help you answer questions confidently and show your commitment to the role.
✨Highlight Your Event Management Experience
If you have any experience in event management, be sure to mention it. Discussing your ability to promote and organise events will demonstrate that you're well-suited for the lively atmosphere at Vita Student.
