Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service, manage breakfast prep, and maintain a vibrant living environment.
- Company: Vita Student offers luxury student accommodation with premium amenities in a lively city setting.
- Benefits: Enjoy 28 days holiday, birthday off, lifestyle perks, and career development opportunities.
- Why this job: Join a diverse team, create memorable experiences, and thrive in a dynamic environment.
- Qualifications: Customer service experience, kitchen knowledge, and adaptability are essential.
- Other info: Flexible shifts available; must have the right to work in the UK.
. Coventry
Hourly Rate: £13
Working Hours: 6am – 12pm. 2x shifts per week
Vita Student\’s next-level apartment design offers a variety of studios to suit our students\’ lives, with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our residents, starting their day with our luxury breakfast offerings.
Our Customer Service Assistant
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions; and handling enquiries with a focus on creating a seamless and positive experience.
- Front of House / Reception: greet and welcome residents and guests with a warm, friendly, and vibrant attitude.
- Be available for questions that may arise.
- Ensure our facilities are respected and well-maintained by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be proactive in delivering solutions to issues or challenges that may arise.
- Conduct regular block walks every 4-6 hours, surveying and reporting on the condition of the building.
- Manage & store parcels correctly to allow residents easy access to their deliveries.
- Act as the primary point of contact for any incidents or emergencies onsite.
- Maintain waste management areas following health & safety regulations, addressing potential hazards as needed.
Breakfast Specific Requirements
The breakfast period is one of the busiest times at Vita Student. Our Breakfast Customer Service Assistants are responsible for preparing, cooking, and presenting a variety of breakfast foods in a timely manner, ensuring quality standards are met, while maintaining a clean and organised kitchen workspace, often requiring adherence to food safety regulations and effective communication with the breakfast service team.
- Prepare, cook, and present a variety of breakfast foods promptly.
- Maintain a clean and organised kitchen workspace.
- Adhere to food safety regulations.
- Monitor produce stock levels and communicate needs to the site manager; assist in ordering produce to maintain inventory.
- Ensure the kitchen and breakfast areas are clean and tidy.
- Deep-clean equipment such as fridges & ovens as required.
- Replenish refreshment stocks like coffee beans, tea bags, milk, and vending machine products.
Professional Experience
Who we want to join our team…
- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- We’re not looking for professional cleaners, but need proactive individuals who can maintain cleanliness and safety of communal areas.
- Experience in a fast-paced kitchen environment with knowledge of kitchen regulations.
- Technologically savvy, with the ability to support our operations using various systems and software.
Personal Characteristics
- Vita Student operates a multicultural environment; all colleagues and residents come from diverse backgrounds and beliefs. All staff must promote diversity and equality.
- Excellent communication skills. Multilingual abilities are a plus.
- Adaptability, creativity, and positivity.
- Resilience and ability to handle unexpected situations effectively.
- Ability to perform tasks involving extended standing and repetitive movements, with reasonable adjustments where needed.
- Flexibility: Our facilities operate 24/7, 365 days a year, including holidays. Flexibility to work as required is essential.
Why work for us…
Benefits
Our employees take pride in working at our luxury properties, which offer the highest standards of resident accommodation across the UK. We reward dedication with the following benefits:
- Holidays: Paid on a pro-rata basis, including 28 days holiday plus UK bank holidays.
- Your Birthday: We encourage employees to take their birthday off to celebrate.
- Perkbox: Access to lifestyle perks, discounts, and experiences.
- Royal London Pension: Vita Group contributes 3% of salary, with a 5% employee contribution.
- Parties & Events: Annual celebrations and events.
- Recognition Programmes: Employee of the month, awards, and milestones.
- Career Development: Induction, training, and progression opportunities.
- 24/7 Employee Assistance: Confidential support for personal and work issues.
Right to Work & DBS
Employment is subject to satisfactory checks, including DBS. We cannot sponsor visas; applicants require the right to work in the UK.
#J-18808-Ljbffr
Customer Service Assistant employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and attractions around Coventry. Being knowledgeable about local hotspots will help you provide exceptional service to residents and guests, making you stand out during the interview.
✨Tip Number 2
Showcase your experience in fast-paced environments, especially in customer service or kitchen settings. Be ready to share specific examples of how you've handled busy situations while maintaining high standards of service.
✨Tip Number 3
Demonstrate your adaptability and problem-solving skills. Prepare to discuss instances where you've successfully navigated unexpected challenges, as this role requires resilience and quick thinking.
✨Tip Number 4
Highlight any multilingual abilities you have, as this can be a significant asset in a multicultural environment. Being able to communicate with a diverse range of residents will enhance their experience and show your value to the team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any roles where you provided exceptional service or worked in a kitchen setting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as delivering a luxury experience or maintaining cleanliness in communal areas.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions.
Highlight Flexibility and Adaptability: Given the need for flexibility in working hours, mention any past experiences where you successfully adapted to changing schedules or unexpected situations, demonstrating your resilience and positive attitude.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role requires delivering a premium experience to residents.
✨Demonstrate Your Adaptability
Given the fast-paced environment, be prepared to discuss how you handle unexpected situations. Share instances where you've had to think on your feet or adapt quickly to changes in your work environment.
✨Emphasise Teamwork and Communication
This role involves working closely with a team, especially during busy breakfast periods. Talk about your ability to communicate effectively and collaborate with others to ensure smooth operations.
✨Prepare for Questions on Food Safety
Since the position involves food preparation, brush up on food safety regulations. Be ready to answer questions about maintaining cleanliness and adhering to health standards in a kitchen environment.
