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- Tasks: Provide exceptional service to students, manage enquiries, and maintain communal areas.
- Company: Vita Student offers luxury student accommodation with a vibrant community atmosphere.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a diverse team, develop your skills, and create memorable experiences for students.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
- Other info: Flexible hours required; must be available for shifts including holidays and weekends.
Hourly Rate: £13
Working Hours: 7am – 10pm. 8 Hours shifts per week
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.
Our Customer Service Assistant's Responsibilities:
- Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience:
An experienced customer service professional, well-versed in delivering premium experiences to customers. We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas. Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics:
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Benefits:
- Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
- Royal London Pension – Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
- Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
- 24/7 Employee Assistance – All employees have access to a confidential service; offering support and guidance for personal or work-related issues.
Right to Work & DBS:
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Customer Service Assistant employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and amenities around the Vita Student properties. Being able to provide students with recommendations on local attractions and services will demonstrate your commitment to delivering exceptional customer service.
✨Tip Number 2
Showcase your adaptability and problem-solving skills during the interview. Prepare examples of how you've successfully navigated unexpected situations in previous roles, as this is crucial for maintaining a seamless experience for residents.
✨Tip Number 3
Highlight any experience you have in multicultural environments. Since Vita Student values diversity, sharing your experiences working with people from various backgrounds can set you apart from other candidates.
✨Tip Number 4
Demonstrate your technological proficiency by discussing any relevant software or systems you've used in past roles. As the position requires being technologically astute, showing that you're comfortable with technology will be beneficial.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you provided exceptional service, managed enquiries, or maintained facilities, as these are key aspects of the Customer Service Assistant role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've delivered premium customer experiences in the past and how you can contribute to creating a home-from-home atmosphere for students.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Flexibility and Adaptability: Given the flexible hours required for this position, mention any previous experiences where you successfully adapted to changing circumstances or worked outside of standard hours. This will show that you're ready to meet the demands of the job.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role requires delivering a premium experience.
✨Demonstrate Cultural Awareness
Since the company operates in a multi-cultural environment, be prepared to discuss your experiences working with diverse groups. Show that you can adapt your communication style to connect with people from various backgrounds.
✨Be Tech-Savvy
Familiarise yourself with common technology systems and software used in customer service roles. Be ready to discuss any relevant tools you've used in the past and how they helped improve your efficiency.
✨Exude Positivity and Resilience
Prepare to share examples of how you've handled challenging situations with a positive attitude. The ability to remain calm under pressure is crucial for this role, so convey your resilience during the interview.
