Customer Engagement Executive
Customer Engagement Executive

Customer Engagement Executive

Alderley Edge Full-Time 22000 - 30000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Support customers post-booking, ensuring a smooth move-in experience and answering queries.
  • Company: Vita Group creates innovative city living experiences across the UK and Spain.
  • Benefits: Enjoy flexible working hours, 22-25 days holiday, birthday off, and access to lifestyle perks.
  • Why this job: Join a dynamic team focused on customer engagement and personal career growth in a vibrant environment.
  • Qualifications: Customer-focused experience, strong communication skills, and proficiency in Microsoft 365 required.
  • Other info: No Right to Work sponsorship available; pre-employment checks apply.

The predicted salary is between 22000 - 30000 £ per year.

Alderley Edge, Cheshire

Salary: £26,000 per annum

Hours Per Week: 40 Hours per week

Working Patterns: Monday – Friday. The role may require flexibility in working hours, including occasional weekends and be onsite during peak operational periods, particularly in the summer season.

Vita Group is an intelligence driven platform creating tomorrow’s city living. It’s represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita’s principal commitment to its people is to inspire and empower and it’s something the business is deeply passionate about, hiring the very best people and enabling them to perform at the very best of their abilities.

We are looking to appoint an experienced and enthusiastic Customer Engagement Executive to support our customers once they’ve booked their accommodation, and all through their time as a resident with us.

Our Customer Engagement Executive's Responsibilities:

  • Deliver customer support to our Vita Student brand and play a key role supporting our Customer Enrolment Manager, as the first point of contact for our residents who have secured their student accommodation.
  • Provide a seamless handover from our Sales Team, ensuring all necessary details are accurately captured to ensure a positive move-in experience.
  • Answer any questions that students may have along the way.
  • Work closely with Vita Group's Sales Teams to ensure a seamless handover of new customer accounts.
  • Maintain regular contact with each new customer to ensure a clear understanding of what life at Vita Student looks like, months prior to move-in.
  • Work collaboratively with both our UK Head Office and our international teams across China, India and Spain.
  • Protect bookings against future cancellations or payment arrears, whilst encouraging customers through our self-serve tenancy management platform.
  • Complete outbound calls, emails and messages to new customers, including speaking to authorised third parties where permission is given.
  • Triage inbound contact from customers who have questions or queries about their upcoming stay via email, phone call and web chat.
  • Maintain accurate logging of resident contact via the customer relationship management system.
  • Develop relationships with Global Sales Teams to facilitate efficient communications with new residents.
  • Support efficient handling of the post-booking cancellations process in line with company procedure.
  • Provide support to customers regarding payment-related queries, including payment plans, deadlines, transaction issues.

Who We’re Looking For:

A talented and ambitious customer focused professional looking to gain quality experience in a dynamic entrepreneurial business as part of their own personal career path.

Professional Experience:

  • Customer-focused background, with a confident and articulate telephone manner, demonstrating professionalism and clarity in both office and remote settings.
  • Familiarity with the UK university system, including the application process.
  • Proficient in IT with intermediate skills in Microsoft 365, particularly Outlook and Excel.
  • Proven experience in data entry, spreadsheet management, and generating reports using online web-based tools and platforms.
  • Professional experience in adapting quickly and effectively to last-minute changes in plans or policies, while maintaining a proactive and positive attitude.

Personal Characteristics:

  • Have a high standard of English (written and oral).
  • Possess excellent planning and organisational skills.
  • Be driven and focused, and self-motivated to process a high number of calls and emails, providing exceptional service along the way.
  • Ability to demonstrate good team working experience, the capabilities to work on their own initiative, and to display excellent organisation and planning skills.
  • Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required.
  • An excellent listener and all-round brilliant communicator.
  • Passionate about connecting with and understanding customers.
  • Resilient, organised, with a can-do attitude.

Benefits:

  • 22 days paid holiday, rising each year up to 25 days (pro rata).
  • Flexible Working Hours – Monday to Friday, with an option to work from home 1 day per week.
  • 8 paid holidays (England & Wales Bank Holidays) (pro rata).
  • Your Birthday – We insist that our employees take their birthday off work.
  • Perkbox – Access to a Perkbox account for lifestyle perks.
  • Royal London Pension – Vita Group contributes 3% of salary to your pension pot.
  • Parties & Events – Hosting parties and events each year.
  • Recognition Programmes – Numerous recognition schemes for our people.
  • Career Development – Thorough induction and learning & development programme.
  • 24/7 Employee Assistance – Access to a confidential service for support and guidance.

Important: Unfortunately, we are unable to offer Right to Work Sponsorship. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Customer Engagement Executive employer: Vita Student

Vita Group is an exceptional employer located in Alderley Edge, Cheshire, offering a vibrant work culture that prioritises employee growth and well-being. With a commitment to nurturing talent, employees benefit from flexible working hours, generous holiday allowances, and unique perks like a day off for their birthday. The company fosters a collaborative environment, providing ample opportunities for career progression within a dynamic, international setting.
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Contact Detail:

Vita Student Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Engagement Executive

✨Tip Number 1

Familiarise yourself with Vita Group's brands and their unique offerings. Understanding the specific services and values of each brand will help you engage more effectively during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your ability to maintain a positive attitude and provide exceptional service, which is crucial for the Customer Engagement Executive role.

✨Tip Number 3

Network with current or former employees of Vita Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.

✨Tip Number 4

Prepare to discuss your familiarity with the UK university system, as this knowledge is essential for the role. Being able to articulate your understanding of the application process and student needs will set you apart from other candidates.

We think you need these skills to ace Customer Engagement Executive

Customer Service Skills
Excellent Communication Skills
Proficiency in Microsoft 365 (Outlook and Excel)
Data Entry and Spreadsheet Management
Ability to Handle Inbound and Outbound Communications
Organisational Skills
Problem-Solving Skills
Adaptability to Change
Teamwork and Collaboration
Understanding of the UK University System
Attention to Detail
Resilience and Positive Attitude
Time Management Skills
Experience with Customer Relationship Management Systems

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and engagement. Emphasise any roles where you've supported customers or managed inquiries, particularly in a fast-paced environment.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Vita Group that resonate with you, such as their commitment to customer satisfaction and career development opportunities.

Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, organisation, and IT proficiency. Provide examples of how you've successfully used these skills in previous roles.

Showcase Your Understanding of the Role: Demonstrate your understanding of the Customer Engagement Executive position by discussing how you would handle common scenarios, like managing customer queries or ensuring a smooth transition for new residents. This shows your proactive approach and readiness for the role.

How to prepare for a job interview at Vita Student

✨Know the Company and Its Brands

Before your interview, take some time to research Vita Group and its various lifestyle brands. Understanding their mission, values, and the specific services they offer will help you demonstrate your enthusiasm and fit for the role.

✨Showcase Your Customer Engagement Skills

Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've successfully handled customer queries, maintained relationships, and ensured a positive experience for clients.

✨Demonstrate Flexibility and Adaptability

Given the dynamic nature of the role, be prepared to discuss situations where you've had to adapt quickly to changes. Highlight your proactive attitude and how you maintain a positive outlook in challenging circumstances.

✨Ask Insightful Questions

At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, opportunities for career progression, or how the company supports its employees' development.

Customer Engagement Executive
Vita Student
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