Residence Supervisor in Coventry

Salary: £28,500 plus 10% KPI related bonus

Contract: Permanent, 42.5 hours per week

Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday - Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

We are seeking a dynamic and organised Residence Supervisor to support with the day-to-day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Audit and oversee operational practices and make suggestions for improvements to the management team.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.

Who we want to join our team: We are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Experience in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
• A hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Technologically astute.

• A strong team player with a passion for working with people and customers.
• Excellent communication and problem-solving skills.
• High personal standards and attention to detail.
• Highly self‑motivated and flexible.

Why work for us: Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro‑ratio.
• Perkbox – Access to a Perkbox account for lifestyle perks.
• Royal London Pension – Contribution of 3% of salary to your pension pot.
• Parties & Events – Hosting parties and events each year.
• Recognition Programmes – Numerous recognition schemes.
• Career Development – Thorough induction and learning & development programme.
• 24/7 Employee Assistance – Confidential service for personal or work‑related issues.

Important: All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.