Breakfast Customer Service Assistants in Coventry

About the Role

The breakfast period is one of the busiest times at Vita Student. Our Breakfast Customer Service Assistants are responsible for preparing, cooking, and presenting a variety of breakfast foods in a timely manner, ensuring quality standards are met, while maintaining a clean and organised kitchen workspace, often requiring adherence to food-safety regulations and effective communication with the breakfast service team.

Key Responsibilities

• Meet & greet residents and guests with a warm, friendly and vibrant attitude.
• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organised kitchen workspace.
• Adhere to food-safety regulations.
• Ensure residents and facilities are well respected by all fellow residents and guests.
• Monitor produce stock levels and communicate needs to the site manager; assist in ordering produce to maintain appropriate inventory.
• Respond to all questions, queries and requests in a helpful manner.
• Ensure the kitchen and breakfast areas are clean and tidy.
• Deep-clean specific equipment or appliances such as fridges & ovens as required.
• Replenish refreshment stock such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.

Professional Experience

A customer service professional with a background in a fast-paced kitchen environment. Well versed in kitchen regulations. Technologically astute to support a variety of technology systems and software.

Personal Characteristics

Vita Student operates a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita Student colleagues must deliver a diverse and equal approach to colleagues and residents alike.

Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Benefits & Perks

• Holidays – 28 days paid holiday including England & Wales bank holidays, pro-rate.
• Your Birthday – Take your birthday off work.
• Perkbox – Access to a Perkbox account to choose lifestyle perks.
• Royal London Pension – Vita Group contributes 3% of salary and 5% employee contribution to your pension pot.
• Parties & Events – Hosting parties and events each year to celebrate success.
• Recognition Programmes – Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development – Induction and learning & development programme with Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – Confidential service offering support and guidance for personal or work-related issues.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.

Qualifications

• Excellent communication skills. English will be the primary spoken language; multi-lingual skills would be warmly welcomed.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.