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- Tasks: Supervise daily operations and create a welcoming environment for students.
- Company: Vita Student, a luxury residential provider with a vibrant culture.
- Benefits: 28 days paid holiday, Perkbox perks, pension contributions, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact on student experiences.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Enjoy a fun work environment with events and recognition programmes.
The predicted salary is between 28800 - 38400 £ per year.
Salary: £32,000
Contract: Permanent
Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.
We are seeking a dynamic and organised Residence Supervisor to support with the day-to-day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests. Our Residence Supervisors play a critical role within the day-to-day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.
- Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
- Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
- Create an atmosphere centred on delivering first class service.
- Maintain strong knowledge of company products and services, offering support and information to team members.
- Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
- Connect with customers and develop strong relationships to encourage a strong Vita Student community.
- Audit and oversee operational practices and make suggestions for improvements to the management team.
- Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.
Who we want to join our team: Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.
Professional Experience- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- Experience in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
- A hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Technologically astute with various technology systems and software.
- A strong team player with a passion for working with people and customers.
- Excellent communication and problem-solving skills.
- High personal standards and attention to detail.
- Highly self-motivated and flexible.
We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our residents’ experience premium & luxurious.
Why work for us:- Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Perkbox: Access to a Perkbox account for lifestyle perks.
- Royal London Pension: Contribution of 3% of salary to your pension pot.
- Parties & Events: Hosting parties and events each year to celebrate success.
- Recognition Programmes: Numerous recognition schemes to celebrate our people.
- Career Development: Thorough induction and learning & development programme.
- 24/7 Employee Assistance: Confidential service offering support for personal or work-related issues.
Important: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Residence Supervisor in City of London employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Supervisor in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vita Student on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with any software or systems mentioned in the job description. Being able to discuss how you’ve used similar tools in the past can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in joining the Vita Student team.
We think you need these skills to ace Residence Supervisor in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and team leadership. We want to see how your skills align with the Residence Supervisor role, so don’t hold back on showcasing your relevant achievements!
Show Your Personality: We’re looking for vibrant and enthusiastic individuals, so let your personality shine through in your application. Use a friendly tone and share examples that demonstrate your passion for working with people and creating a positive environment.
Highlight Your Tech Savvy: As a Residence Supervisor, being technologically astute is key. Mention any experience you have with technology systems or software that could be relevant to the role. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing company culture!
How to prepare for a job interview at Vita Student
✨Know the Company Inside Out
Before your interview, take some time to research Vita Student. Understand their values, the luxury experience they offer, and what sets them apart in the residential sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Residence Supervisor, you'll need to demonstrate your ability to provide top-notch customer service. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved conflicts effectively. This will highlight your suitability for the role.
✨Emphasise Team Leadership Experience
Since this role involves supervising and mentoring team members, be ready to discuss your leadership style. Share specific instances where you've motivated a team or improved team dynamics. This will show that you can create a positive working environment, which is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think about potential scenarios you might face as a Residence Supervisor and prepare your responses. This will demonstrate your critical thinking skills and readiness for the job.
