Breakfast Customer Service Assistant in Birmingham

Location: Birmingham, Gough Street

Hourly Rate: £13.45

Contract: Permanent, 25 hours per week

Working Hours: Fixed shift patterns, Monday - Friday, between 6am – 11am

Job Overview: Vita Student are launching four brand-new residences across the UK & Spain, giving students even more choice across the UK and Europe while setting a new standard for premium student living. The openings in Edinburgh, Birmingham, Newcastle and Madrid reflect Vita Student’s continued commitment to exceptional locations, contemporary design and an all-in living lifestyle that supports both academic success and wellbeing.

Responsibilities:

• Meet & greet residents and guests with a warm, friendly and vibrant attitude.
• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organised kitchen workspace.
• Adhere to food safety regulations.
• Ensure residents and facilities are being well respected by all fellow residents and guests.
• Monitor produce stock levels and communicate needs to the site manager; assist in ordering produce to maintain appropriate inventory.
• Respond to all questions, queries and requests in a helpful manner.
• Ensure the kitchen and breakfast areas are clean and tidy.
• Deep-clean specific equipment or appliances such as fridges & ovens as required.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.

Who we want to join our team:

Professional Experience:

• A customer service professional with a background in a fast‑paced kitchen environment.
• Well versed in kitchen regulations.
• Technologically astute, able to support a variety of technology systems and software.

Personal Characteristics:

• Respectful and inclusive in a multi‑cultural environment, delivering a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English is the primary spoken language; multi‑lingual skills are warmly welcomed.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: available as required to ensure continuous service to residents, with accommodation for festive and religious breaks.

Why work for Vita Student:

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people with the following benefits:

• Holidays – Holidays are paid on a pro‑rate basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rate.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
• Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
• 24/7 Employee Assistance – All employees have access to a confidential service offering support and guidance for personal or work‑related issues.

Right to Work & DBS: All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.

Equal Opportunities: Vita Group is an equal opportunity employer. We welcome applications from all suitably qualified individuals regardless of race, colour, national origin, ethnicity, age, disability, gender identity, sexual orientation, religion, or any other protected characteristic.