Assistant Residence Manager in Birmingham

Salary: £31,000

Contract: Permanent, 42.5 hours per week

Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life.

We are looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives.

Our Assistant Residence Manager's:

• Support our Residence Manager in leading a team of colleagues, delivering exceptional customer service, strong leadership, whilst streamlining best practice for optimal service and delivery.
• This is a critical and highly visible role within Vita Student with an overall responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards.
• Leadership: Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team.
• Tenant Management: Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
• Maintenance Oversight: Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
• Health & Safety/Compliance: Enforce building rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response: The first point of contact for emergencies, coordinating necessary actions during critical situations.
• Marketing & Event Management: Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere.

Who We’re Looking For:

Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:

• Professional Experience: An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
• Developed and implemented customer satisfaction programs.
• Compliant with maintenance of building safety standards.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant Residence Manager must be technologically astute.

Personal Characteristics:

• Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A strategic thinker.
• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours.

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our residents' experience premium & luxurious.

Why work for us...

• Benefits:
• Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata).
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata).
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
• Royal London Pension – Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
• Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
• 24/7 Employee Assistance – All employees have access to a confidential service offering support and guidance for personal or work-related issues.

Important:

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.