At a Glance
- Tasks: Deliver exceptional customer service and maintain a luxury living environment for residents.
- Company: Join a leading student accommodation provider known for style and comfort.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks.
- Other info: Flexible night shifts with opportunities for career development and recognition.
- Why this job: Be part of a vibrant team creating memorable experiences for students.
- Qualifications: Customer service experience and a proactive approach to cleanliness required.
The predicted salary is between 13 - 16 € per hour.
Hourly Rate: £13
Contract: Permanent, 18 hours per week
Working Hours: Varied shift days, between 9:30pm – 6:30am. 2x night shifts per week.
We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant:
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift.
- Ensure our facilities are being looked after respectfully by students & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations.
Who we want to join our team…
Professional Experience- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position.
- Our Customer Service Assistants must be technologically astute.
- Excellent communication skills.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year.
Why work for us……. Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
- Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – Employees take their birthday off work.
- Perkbox – Access to a Perkbox account for lifestyle perks.
- Royal London Pension – Vita Group contributes 3% of salary to your pension pot.
- Parties & Events – Hosting parties and events each year.
- Recognition Programmes – Numerous recognition schemes.
- Career Development – Thorough induction and learning & development programme.
- 24/7 Employee Assistance – Access to a confidential service for support and guidance.
Right to Work & DBS: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Customer Service Assistant - Nights in Belfast employer: Vita Student
Vita Student is an exceptional employer that prides itself on providing a luxurious living experience for students while fostering a vibrant and inclusive work culture. With competitive benefits such as 28 days of paid holiday, a unique birthday leave policy, and access to a variety of lifestyle perks through Perkbox, employees are rewarded for their dedication. The company also prioritises career development through comprehensive training programmes and recognises employee achievements, making it a fantastic place for those seeking meaningful and rewarding employment in Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Nights in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vita Student. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with delivering exceptional customer service and maintaining high standards, just like they expect from their Customer Service Assistants.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and vibrant attitude shine through. Remember, they’re looking for someone who can create a warm atmosphere for residents, so be yourself and let your passion for customer service come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the night-time Customer Service Assistant position.
We think you need these skills to ace Customer Service Assistant - Nights in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a positive experience for customers in the past. Share specific examples that showcase your ability to handle enquiries and solve problems.
Be Yourself:Let your personality shine through in your application! We value authenticity, so don’t be afraid to show us who you are. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Take the time to tailor your application to the role. Mention specific aspects of the job description that excite you and how your skills align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Vita Student
✨Know the Company Inside Out
Before your interview, take some time to research Vita Student and their values. Understand their commitment to providing a luxury experience for residents and how you can contribute to that. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to deliver exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your proactive approach and how you handled challenging situations, as this will demonstrate your suitability for the role.
✨Demonstrate Your Cleaning and Maintenance Knowledge
Since cleaning and maintaining communal areas is a significant part of the job, be ready to discuss your experience in this area. Talk about your attention to detail and any relevant practices you follow to ensure cleanliness and safety. This shows you’re hands-on and ready to keep the environment up to standard.
✨Emphasise Flexibility and Adaptability
Given the varied shift patterns and the need for flexibility, make sure to express your willingness to adapt to different schedules. Share examples of how you've successfully managed unexpected changes in previous roles, showcasing your resilience and positive attitude towards challenges.
