At a Glance
- Tasks: Lead a team to ensure exceptional service and smooth operations in a luxury student residence.
- Company: Vita Student offers stylish, premium accommodation for students in vibrant city locations.
- Benefits: Enjoy 22 days holiday, birthday off, Perkbox perks, and a supportive work environment.
- Other info: Flexible shifts with opportunities for career development and employee recognition.
- Why this job: Join a dynamic team focused on delivering a luxurious living experience and community events.
- Qualifications: Experience in leadership, customer service, and facilities management is essential.
The predicted salary is between 24000 - 32000 € per year.
Assistant Residence Manager - Southampton
Salary: £28,000 per annum
Hours Per Week: 42.5 Hours per week
Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week.
Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student\'s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We’re looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives.
Our Assistant Residence Manager’s
Support our Residence Manager in leading a team of colleagues, delivering exceptional customer service, strong leadership, whilst streamlining best practice for optimal service and delivery. This is a critical and highly visible role within Vita Student with an overall responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards.
- Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team
- Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
- Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
- Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards.
- Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations
- Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere
Who We’re Looking For
Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:
Professional Experience
- An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
- Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand\'s story and values to existing and prospective customers.
- Developed and implemented customer satisfaction programs
- Compliant with maintenance of building safety standards.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant Residence Manager must be technologically astute.
Personal Characteristics
- Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
- A hands-on attitude, combined with strong communication and people management skills.
- A strategic thinker
- Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.
We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Important
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Assistant Residence Manager in Southampton employer: Vita Student
Vita Student is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a vibrant work culture in the heart of Southampton. With competitive benefits such as 22 days of paid holiday, a unique birthday leave policy, and access to a variety of lifestyle perks through Perkbox, employees are rewarded for their dedication. The company fosters a supportive environment with comprehensive training programmes and recognition initiatives, ensuring that every team member can thrive while delivering a premium living experience to our student residents.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Residence Manager in Southampton
✨Tip Number 1
Familiarise yourself with Vita Student's brand values and customer service standards. Understanding what makes their luxury experience unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific situations where you motivated your team or resolved conflicts, as these are key aspects of the Assistant Residence Manager role.
✨Tip Number 3
Research the local Southampton area and its student demographics. Being knowledgeable about the community will demonstrate your commitment to fostering a positive atmosphere for residents and your ability to market the properties effectively.
✨Tip Number 4
Prepare to discuss your experience with compliance and safety standards. Given the importance of health and safety in this role, being able to articulate your understanding and previous experiences will set you apart from other candidates.
We think you need these skills to ace Assistant Residence Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in team management, customer service, and facilities management. Use specific examples that demonstrate your leadership skills and ability to handle tenant enquiries.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for providing exceptional customer service and your understanding of the luxury brand ethos. Mention how your personal characteristics align with the role's requirements.
Highlight Relevant Experience:In your application, emphasise any previous roles where you managed teams or operations, particularly in a customer-focused environment. Include any experience with compliance and health & safety standards.
Showcase Your Flexibility:Since the role requires working varied shifts, mention your flexibility and willingness to adapt to different working patterns. This will show that you are ready to meet the demands of the position.
How to prepare for a job interview at Vita Student
✨Showcase Your Leadership Skills
As an Assistant Residence Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts, highlighting your communication skills and empathy.
✨Understand the Brand Values
Familiarise yourself with Vita Student's brand values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining their premium standards in customer service and resident experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding tenant management and emergency response. Think of specific scenarios where you handled complaints or emergencies effectively, and be prepared to explain your thought process.
✨Demonstrate Technological Proficiency
Since the role requires familiarity with various technology systems, be prepared to discuss your experience with relevant software or tools. Highlight any instances where you used technology to improve operations or enhance customer service.
