Assistant Residence Manager

Overview

Assistant Residence Manager – Cardiff

Salary: £30,000 per annum

Hours Per Week: 45 hours per week

Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4. Vita Student\\\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We’re looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives.

Responsibilities

• Leadership – Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team
• Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests
• Maintenance Oversight – Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works
• Health & Safety/Compliance – Enforce building rules and regulations, ensuring adherence to laws and safety standards
• Emergency Response – The first point of contact for emergencies, coordinating necessary actions during critical situations
• Marketing & Event Management – Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere

Who We’re Looking For

Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:

Professional Experience

• An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
• Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand\\\’s story and values to existing and prospective customers.
• Developed and implemented customer satisfaction programs
• Compliant with maintenance of building safety standards.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant Residence Manager must be technologically astute.

Personal Characteristics

• Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
• A hands-on attitude, combined with strong communication and people management skills.
• A strategic thinker
• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.

Why Vita

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.

Benefits

• Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
• Your Birthday – Take your birthday off work to celebrate meaningfully
• Perkbox – Access lifestyle perks with points to spend on cinema, shopping, experiences, and more
• Royal London Pension – Vita Group contributes 3% of salary to pension; 5% employee contribution
• Parties & Events – Annual events to celebrate success
• Recognition Programmes – Employee of the month, vouchers, awards, anniversaries, etc.
• Career Development – Induction and ongoing training via Bronze, Silver, Gold & Platinum schemes
• 24/7 Employee Assistance – Confidential wellbeing support

Important Unfortunately, we are unable to offer Right to Work Sponsorship. All offers of employment are subject to satisfactory pre-employment checks including Disclosure & Barring Service (DBS) checks.