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For Companies At a Glance
- Tasks: Lead a dynamic team, manage tenant relations, and ensure top-notch property maintenance.
- Company: Vita Student offers luxury living experiences for students in vibrant city settings.
- Benefits: Enjoy 22-25 days holiday, birthday off, perks, and career development opportunities.
- Why this job: Join a passionate team dedicated to creating premium student experiences and community events.
- Qualifications: Proven leadership experience, excellent communication skills, and tech-savvy.
- Other info: Flexible shifts with a focus on teamwork and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Assistant Residence Manager – Cardiff
Salary: £30,000 per annum
Hours Per Week: 45 Hours per week
Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student\’s next-level apartment design offers studios to suit our students, providing privacy or shared living, with premium amenities and vibrant city life. We are looking for an accomplished Assistant Residence Manager to support the Residence Manager, lead the on-site team, and execute operational strategies to achieve brand objectives.
Responsibilities
- Support our Residence Manager in leading a team of colleagues, delivering exceptional customer service, strong leadership, and best-practice processes for optimal service and delivery.
- Lead and motivate the team to achieve high performance with clear communication and a positive work environment.
- Tenant Management – Handle resident enquiries, address complaints, resolve disputes, and maintain positive relationships with tenants and guests.
- Maintenance Oversight – Coordinate repairs and maintenance requests with operatives and contractors; inspect property for issues and ensure timely completion of works.
- Health & Safety/Compliance – Enforce building rules and regulations, ensuring adherence to laws and safety standards.
- Emergency Response – Act as the first point of contact for emergencies and coordinate necessary actions during critical situations.
- Marketing & Event Management – Assist with marketing vacant studios, show properties to potential tenants, manage the leasing process, and organise events to foster a community.
Qualifications
Professional Experience
- Experienced and accomplished leader with oversight of team management, daily operations, facilities management, and budgeting.
- Premium brand ambassador with experience representing a luxury brand and communicating its values to customers.
- Developed and implemented customer satisfaction programs.
- Compliant with building safety standards.
- Technologically adept with familiarity of relevant systems and software supporting operations.
Personal Characteristics
- Excellent interpersonal skills; ability to motivate, lead, and develop teams.
- Hands-on attitude with strong communication and people management skills.
- Strategic thinker.
- Flexibility for rotating shifts (7am start, up to 9pm finish, ~2 late finishes per week, and 1 weekend in 3).
Benefits
- Holidays – 22 days paid holiday, rising up to 25 days (pro rata)
- Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
- Your Birthday – Birthday off work to celebrate meaningfully
- Perkbox – Access to lifestyle perks via points system
- Royal London Pension – Vita Group contributes 3% of salary; 5% employee contribution
- Parties & Events – Annual events and celebrations
- Recognition Programmes – Various recognition schemes
- Career Development – Induction and progression via Bronze, Silver, Gold & Platinum training
- 24/7 Employee Assistance – Confidential wellbeing support
Important Unfortunately, we are unable to offer Right to Work Sponsorship. All offers are subject to satisfactory pre-employment checks including DBS checks.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Education and Training
#J-18808-Ljbffr
Assistant Residence Manager employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Residence Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vita Student on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and tenant management. We want you to showcase your experience and how you can bring that premium service vibe to the team!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with any software or systems mentioned in the job description. Being tech-savvy is a big plus, and it shows you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Vita Student family.
We think you need these skills to ace Assistant Residence Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and created a positive work environment in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Assistant Residence Manager role. We love seeing candidates who really understand what we’re about.
Be Personable: We’re all about excellent customer service, so let your personality shine through in your application. Share examples of how you’ve built relationships with tenants or resolved disputes effectively.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Vita Student
✨Know the Company Inside Out
Before your interview, dive deep into Vita Student's values, mission, and what makes their residential experience unique. Understanding their premium brand and how they cater to students will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As an Assistant Residence Manager, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your interpersonal skills and how you foster a positive work environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in tenant management and emergency response situations. Think of specific scenarios where you handled complaints or emergencies effectively, and be ready to discuss your thought process.
✨Demonstrate Your Tech Savviness
Since the role requires familiarity with various technology systems, be prepared to discuss any relevant software or tools you've used in previous roles. Show how your tech skills can enhance operational efficiency and improve resident satisfaction.
