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- Tasks: Lead a team to deliver exceptional service and manage daily operations.
- Company: Vita Student offers luxury student accommodation with premium amenities in vibrant locations.
- Benefits: Enjoy 22-25 days holiday, birthday off, Perkbox perks, and career development opportunities.
- Why this job: Join a dynamic team focused on creating a premium living experience for students.
- Qualifications: Experience in team management, customer satisfaction, and compliance with safety standards required.
- Other info: Flexible shifts with a vibrant work culture; must be tech-savvy.
The predicted salary is between 28000 - 36000 £ per year.
Assistant Residence Manager – Coventry
Salary: £32,000 per annum
Bonus: 10% based on Key Performance Indicators (KPI\’s)
Hours Per Week: 42.5 Hours per week
Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week.
Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We’re looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives.
Our Assistant Residence Manager’s
Support our Residence Manager in leading a team of colleagues, delivering exceptional customer service, strong leadership, whilst streamlining best practice for optimal service and delivery. This is a critical and highly visible role within Vita Student with an overall responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards.
- Leadership – Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team
- Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
- Maintenance Oversight – Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
- Health & Safety/Compliance – Enforce building rules and regulations, ensuring adherence to laws and safety standards.
- Emergency Response – The first point of contact for emergencies, coordinating necessary actions during critical situations
- Marketing & Event Management – Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere
Who We’re Looking For
Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:
Professional Experience
- An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
- Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand\’s story and values to existing and prospective customers.
- Developed and implemented customer satisfaction programs
- Compliant with maintenance of building safety standards.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant Residence Manager must be technologically astute.
Personal Characteristics
- Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
- A hands-on attitude, combined with strong communication and people management skills.
- A strategic thinker
- Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.
We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Important
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
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Assistant Residence Manager employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Residence Manager
✨Tip Number 1
Familiarise yourself with Vita Student's brand values and customer service standards. Understanding what makes their luxury experience unique will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in managing teams and resolving conflicts. Highlighting specific situations where you've successfully motivated a team or handled tenant complaints will showcase your suitability for the role.
✨Tip Number 3
Research the local area and the student demographic in Coventry. Being knowledgeable about the community and potential resident needs will allow you to engage more effectively with both tenants and your team.
✨Tip Number 4
Demonstrate your technological proficiency by being prepared to discuss any relevant software or systems you've used in previous roles. This will show that you're ready to handle the operational aspects of the Assistant Residence Manager position.
We think you need these skills to ace Assistant Residence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, customer service, and facilities management. Use specific examples that demonstrate your leadership skills and ability to handle tenant enquiries.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Vita Student's commitment to providing a premium residential experience and detail your experience in managing operations and teams.
Showcase Your Interpersonal Skills: Since the role requires excellent interpersonal skills, provide examples in your application of how you've successfully motivated and led teams in previous positions. Highlight any customer satisfaction programs you have developed or implemented.
Demonstrate Technological Proficiency: Mention any technology systems or software you are familiar with that could be beneficial for the role. This shows that you are technologically astute, which is essential for the Assistant Residence Manager position.
How to prepare for a job interview at Vita Student
✨Showcase Your Leadership Skills
As an Assistant Residence Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Brand Values
Familiarise yourself with Vita Student's brand values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining their premium standards in customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in tenant management and emergency response situations. Think of specific scenarios you've faced in previous roles and how you handled them effectively.
✨Demonstrate Technological Proficiency
Since the role requires being technologically astute, be prepared to discuss any relevant software or systems you've used in past positions. Highlight your adaptability to new technologies and how they can enhance operational efficiency.
