Assistant General Manager House of Social - Foodhall · House of Social Foodhall - Manchester

Salary: £32,000 per annum

Hours Per Week: 45 Hours per week

Working Patterns: Our Management Team work collaboratively throughout the working week Tuesday – Sunday. Shifts can start as early as 7am and finish as late as 2am. Days and hours will rotate weekly subject to demands and team availability.

House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We’re looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards. Located on two levels of Vita Group’s purpose built student accommodation concept House of Social, the new venue spans 12,000 square feet of brand new dining and drinking space.

Our Assistant General Manager supports our General Manager in all aspects of operations within a multi-concept food hall, ensuring exceptional customer experience, operational efficiency, and financial performance. This includes overseeing suppliers, in-house food and drink offerings, front-of-house and back-of-house teams, and ensuring all health, safety, and quality standards are upheld. This is a critical and highly visible role within House of Social with an overall responsibility to ensure our food hall, services and amenities run smoothly meeting our premium and luxury brand standards.

• Food & Beverage Management: Work alongside General Manager and Supervisors to ensure the food and drinks menu is consistent and changed regularly, curate and launch profitable bar and drinks offering to residence and general public whilst achieving maximum capacity and covers. Create menu items, recipes and developing dishes ensuring variety and quality. Create, implement, and enforce process to run an effective and efficient restaurant while maintaining the highest-level of standards, food quality, cost of goods sold and minimized margins to increase profits without sacrificing taste or member / guest experience.
• Front of House: Oversee operations including recruitment, on-boarding, training, payroll and disciplinary procedures.
• Leadership: Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team. Delegate tasks to team and complete daily check lists that support anticipated business levels, production, orders, special requests, events, dietary restrictions and ensure team follows proper allergy procedure.
• Maintenance Oversight: Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect food hall for issues ensuring timely completion of works.
• Health & Safety/Compliance: Enforce rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response: The first point of contact for emergencies, coordinating necessary actions during critical situations.
• Marketing & Event Management: Collaborate with Marketing/Events department on bespoke menu creation, drinks preparation, food costs, quality food service and product are delivered. Organise events and initiatives to foster a positive community atmosphere.

Who We’re Looking For…. House of Social boasts 5 individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Assistant General Managers play a critical role ensuring seamless operations and effective leadership.

• Professional Experience: An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting. Strong knowledge of food hygiene regulations and health & safety best practices. Proven experience in foodservice, bartending, hospitality, or retail management; food hall, market-style dining, or multi-unit leadership. Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers. Developed and implemented customer satisfaction programs. Compliant with maintenance of building safety standards. Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant General Manager must be technologically astute.
• Personal Characteristics: Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively. A hands-on attitude, combined with strong communication and people management skills. A strategic thinker. Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours.

Why work for us……. Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays: 22 days paid holiday, rising each year up to 25 days (pro rata).
• Bank Holidays: 8 paid holidays (England & Wales Bank Holidays) (pro rata).
• Your Birthday: We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
• Royal London Pension: We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• Parties & Events: We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
• Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development: Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance: The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important: Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.