MULTI-SITE FACILITIES & OPERATIONS MANAGER in Ayr

We are seeking an experienced Multi-Site Facilities & Operations Manager to take overall responsibility for a large, multi-million-pound, high-volume hospitality and leisure operation based in South of Glasgow.

This is a senior leadership position, ideally suited to someone who has managed complex facilities, maintenance or operational environments, with a proven track record of leading large teams through departmental managers.

The role requires a leader who can operate at both strategic and operational levels. You'll need the ability to take a helicopter view of the wider operation, set direction, drive standards and hold managers accountable, while also being visible, approachable and prepared to get hands-on when the situation demands it.

With responsibility across facilities, maintenance, cleaning and security, you'll play a key role in ensuring the operation runs efficiently, safely and commercially, while delivering an excellent experience for guests and customers.

Key Responsibilities

Accommodation available if needed.

• Provide overall leadership and direction across multiple operational departments, managing through a team of departmental managers.
• Develop, motivate and support managers, ensuring clear accountability, strong communication and consistent performance.
• Oversee all hard and soft facilities management activities, including maintenance, cleaning, security and general site infrastructure.
• Ensure the environment is consistently maintained to a high standard, with a proactive approach to planned and preventative maintenance.
• Take responsibility for departmental budgets, cost control, resource planning and operational efficiency.
• Manage external contractors and suppliers, ensuring service standards, value for money and effective delivery.
• Ensure all health and safety requirements, statutory obligations and compliance standards are met.
• Monitor departmental performance, identify opportunities for improvement and implement effective operational processes.
• Maintain a visible presence across the operation, engaging with guests and customers and taking ownership of escalated issues.
• Balance longer-term strategic planning with the ability to respond quickly and effectively to day-to-day operational challenges.

The Ideal Candidate

We are keen to hear from experienced facilities and operations managers who have worked in large-scale, multi-site or complex customer-facing environments. A proven track record managing large teams is key.

Your experience could come from:

• Multi-site Facilities or Maintenance Management.
• Senior Estates or Facilities Management within a university or large organisation.
• Hotel or hospitality operations with significant responsibility for property, maintenance and facilities.
• General Management within build-to-rent or co-living environments, where facilities and building operations are a key part of the role.
• Other high-volume leisure, retail or service-led operations involving multiple teams and departmental managers.

You will ideally demonstrate:

• Significant experience managing large teams through managers and supervisors.
• A strong understanding of both hard and soft facilities management.
• The ability to lead strategically while remaining operationally hands-on.
• Experience managing budgets, contractors, suppliers and operational costs.
• A sound understanding of health and safety, statutory compliance and facilities standards.
• Strong leadership skills, with the ability to develop managers, build effective teams and drive accountability.
• Excellent communication and stakeholder management skills.
• A commercially minded approach, with a focus on efficiency, standards and continuous improvement.

Above all, you'll be a confident, adaptable leader who understands how to get the best from people, maintain high standards and keep a complex operation running smoothly.

Location & Package

The position is based in Ayr, and would ideally suit someone living in Glasgow or South Glasgow, within a reasonable commuting distance.

For candidates relocating or travelling to the area, accommodation is available, making this an attractive opportunity for someone considering a move.

Salary and benefits

• £60,000 basic salary.
• 25% performance-related bonus.
• Accommodation provided where required.
• Senior leadership responsibility within a substantial hospitality and leisure operation.