Implementation Project Manager

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

About the role

Your mission as an Implementation Project Manager is to own the project delivery and execution of our new clients, onboarding with Vita Mojo software and hardware. Ensuring every client has an outstanding onboarding experience, leading to their long-term success.

You will lead the end-to-end delivery of implementation projects, from initial handover through discovery, configuration, hardware deployment, and go-live. This role involves coordinating cross-functional resources, managing risks and dependencies, and ensuring clear alignment across stakeholders. You’ll combine strong project management expertise with solid technical understanding to successfully deliver complex software solutions. As the organisation grows, you will also play a key role in shaping and improving delivery processes.

The day-to-day

Vita Mojo is a fast-paced company in a dynamic industry - we continuously adapt to the growing and changing needs of our customers and the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team.

• Lead the full project lifecycle from initial kickoff to successful hardware installation and go-live.
• Own all project planning and day-to-day tracking using internal tools, ensuring project scope aligns with timelines and scope.
• Proactively identify risks, dependencies, and blockers, managing resolutions while maintaining transparent, confident communication with clients.
• Act as the primary contact, leading project calls (online and in-person), and aligning diverse stakeholders to ensure project alignment.
• Coordinate internal delivery team resources - including implementation associates and technical consultants, keeping them aligned on scope and timelines.
• Facilitate in-depth discovery sessions to capture requirements, challenge assumptions, and define clear, achievable deliverables that meet client needs.
• Collaborate with technical teams, leveraging technical fluency to ask critical questions and guide informed decision-making.
• Deliver high-impact training and manage high-pressure go-live support for software and hardware, ensuring a seamless handover to Client Success.

About you

• Strong project management and organisational skills, with the ability to manage multiple projects, timelines, and stakeholders simultaneously.
• Top-notch communication skills, with the ability to simplify concepts and tailor your style depending on the audience.
• Customer-focused, empathising with clients in a genuine way that lets them know you understand their pain points and business needs.
• Technically curious and confident, with an understanding of the “why” behind solutions.
• Self-sufficient and proactive, thriving in a dynamic startup environment.

It’d be a bonus if you:

• Have experience in hospitality and/or related tech business.
• Have experience managing enterprise clients.
• Are used to using Google Workspace and Slack.
• Have at least 3+ years of experience in a client-facing role, preferably in Implementation, Operations or Client Success.
• Possess strong project management experience, leading complex software projects end-to-end, ideally within a SaaS/software delivery environment.
• Have excellent written and verbal communication skills.
• Are tech-savvy with a strong curiosity for SaaS products.
• Can translate a client’s needs into a solid implementation strategy.
• Have a proven ability to think outside the box and challenge the status quo.

Our Benefits and Ways of Working

We’re proud of the open, inclusive, and supportive culture we’ve built at Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities.

• All team members have access to private medical insurance through Vitality Health.
• We provide Group Life Assurance through Legal & General.
• Income Protection is offered via Canada Life.
• We support professional development that helps you build transferable skills.
• Team members receive 25 days of annual leave plus public holidays, increasing with each full year of service.
• We offer one week of paid leave annually to support team members caring for a loved one.
• Our enhanced parental leave policy supports all new parents after three months of employment.
• We offer 12 days of fully paid sick leave annually.
• Take the day off to celebrate your birthday—it’s on us.
• We host regular team socials.
• We welcome well-behaved dogs in our offices.