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- Tasks: Support clients in launching and expanding their restaurant tech solutions.
- Company: Join a vibrant team at Vita Mojo, revolutionising hospitality with tech.
- Benefits: Enjoy flexible working, private healthcare, and generous leave policies.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission to enhance dining experiences through innovative technology.
- Qualifications: Customer-facing experience and a passion for tech are key.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Implementation Associate role at Vita Mojo
Direct message the job poster from Vita Mojo
If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.
We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.
About the role
The Client Success team is at the heart of everything that Vita Mojo does. Our mission is simple – to constantly strive to make our clients successful by using the Vita Mojo suite of products to the fullest.
Working with new and existing clients your primary focus will be to ensure our clients are effectively onboarded and to drive the adoption of Vita Mojo’s products. This is a fantastic opportunity to be part of our company journey, getting stuck into projects, whilst supporting our growing team and client portfolio. You’ll need to be curious, organised, detail-oriented, proactive and tech-savvy to thrive in this role.
You’ll join an existing team of Implementation Associates and become a technical specialist, focusing on configurations and basic hardware. You will play a key role in supporting clients during their crucial launch and expansion phases. While prior experience is not required, you will collaborate closely with our technical and hardware teams to develop your skills and expertise.
The day-to-day
Sitting within the operations side of the Client Success team, you will be supporting implementation work for our new clients, plus existing clients looking to expand further sites and modules. To achieve this you will work closely with our Implementation Project Managers, Solutions Consultants, Hardware team and Client Success Managers. While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.
- Working on restaurant ordering journey configurations and menu building to help progress client implementations.
- Supporting our clients at go live with proactive contact to ensure a smooth transition to VM Day 1
- Project managing end-to-end implementation of new restaurant launches and channel upsells for our clients
- Communicating with clients to help move their onboarding project forward and training them on our systems
- Supporting the ordering and dispatch of new hardware supporting the hardware team, and engaging with distributors and installers
- Contributing to services such as menu health checks and webinars to support our clients in realising value
- Updating internal and external documentation such as implementation playbooks and set-up guides
- Attending weekly internal Client Success team meetings and providing regular updates on projects you are involved in
- Assisting with internal projects outside of day-to-day client implementations
- Supporting with technical triage and troubleshooting of our product
About you
- Professional experience in a customer facing role.
- Tech savvy and used to a variety of platforms such as G-Suite.
- Strong organisational skills and ability to prioritise multiple tasks.
- You’re a creative thinker: you love coming up with new ideas and tackling problems.
- You love the details and understand the importance of execution
- Want to get technical and explore both the hardware and software side of our solution
- Confidence to work independently and collaboratively with teams.
- Inquisitive, keen to learn, grow new skills and try new things each day.
- You enjoy being in a busy and dynamic working environment.
It’d be a bonus if you:
- Experience in hospitality or a related tech business.
- Experience working in and building processes in Monday.com as a project management tool
- Hospitality experience is a bonus!
Our Benefits and Ways of Working
We’re proud of the open, inclusive, and supportive culture we’ve built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep-focus work as long as you’re communicating openly and delivering on your goals.
All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme.
Life Assurance
We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing.
Income Protection
Income Protection is offered via Canada Life to support you financially if you’re unable to work due to long-term illness or injury, with additional support to help you return to work when ready.
Learning & Development
We believe that when you grow, we all grow. We’re proud to support professional development that helps you build transferable skills, whether that’s in your current role or to set you up for future success within the company.
We’re also happy to support learning that’s not strictly role-specific, as long as it’s professionally enhancing and contributes to your broader growth at Vita Mojo.
Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days.
We offer one week (five days) of paid leave annually to support team members caring for a loved one.
Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service.
We offer 12 days of fully paid sick leave annually to support your health and recovery.
Take the day off to celebrate your birthday—it’s on us.
Social Events
We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team.
Dog-Friendly Office
We welcome well-behaved dogs in our offices.
Seniority level: Associate
Employment type: Full-time
Job function: Administrative and Project Management
Industries: Hospitality and IT Services and IT Consulting
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Implementation Associate employer: Vita Mojo
Contact Detail:
Vita Mojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate
✨Tip Number 1
Get to know the company! Before you even think about applying, dive into Vita Mojo's mission and values. Show us that you’re not just another applicant but someone who genuinely cares about revolutionising the hospitality experience.
✨Tip Number 2
Network like a pro! Don’t hesitate to reach out to the job poster on LinkedIn or other platforms. A friendly message can go a long way in making a memorable first impression. We love seeing candidates who take the initiative!
✨Tip Number 3
Prepare for the interview by practising common questions related to client success and implementation. Think about how your skills can help our clients thrive with our products. We want to see your passion and problem-solving skills shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note expressing your enthusiasm for the role can keep you top of mind. It shows us that you’re proactive and really keen on joining the Vita Mojo family.
We think you need these skills to ace Implementation Associate
Some tips for your application 🫡
Show Your Passion for Food and Tech: When you’re writing your application, let your love for food and technology shine through! We want to see how your interests align with our mission at Vita Mojo, so don’t hold back on sharing your enthusiasm.
Be Detail-Oriented: As an Implementation Associate, attention to detail is key. Make sure your application is free from typos and clearly structured. This shows us that you understand the importance of execution and can handle the details!
Highlight Your Customer-Facing Experience: We’re looking for someone who’s got experience in customer-facing roles. In your application, share specific examples of how you’ve successfully interacted with clients or customers in the past. This will help us see your potential fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vita Mojo
✨Know Your Stuff
Before the interview, dive deep into Vita Mojo's products and services. Familiarise yourself with their digital platform and how it revolutionises the hospitality experience. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your Tech Savvy
Since the role requires being tech-savvy, be prepared to discuss your experience with various platforms, especially G-Suite. Bring examples of how you've used technology in previous roles to solve problems or improve processes.
✨Be Organised and Detail-Oriented
Vita Mojo values organisation and attention to detail. During the interview, highlight your ability to manage multiple tasks and projects. Share specific examples of how you've successfully juggled responsibilities in a busy environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows your genuine interest in becoming a part of the team. Ask about their approach to client success or how they support professional development within the company.