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For Companies At a Glance
- Tasks: Support customers by resolving queries and enhancing their experience with our tech.
- Company: Join a vibrant team at Vita Mojo, revolutionising hospitality through technology.
- Benefits: Enjoy hybrid working, private healthcare, generous leave, and professional development opportunities.
- Why this job: Be part of a mission to transform dining experiences while building valuable skills.
- Qualifications: Experience in customer support and a passion for technology are essential.
- Other info: Dynamic work environment with regular team socials and a dog-friendly office.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Support Agent role at Vita Mojo.
Locations: Central London (Hybrid remote - 2 / 3 days a week in the London office)
Job Type: This is a full-time role, working five days per week on a rotating shift pattern. Shifts will vary, our current slots are:
- 06:00 - 15:00
- 09:00 - 18:00
- 14:00 - 23:00
The role also includes regular weekend working, with a current average of one weekend in every four.
About the role:
At Vita Mojo, we’re transforming how restaurants leverage technology to enhance both operations and the customer experience. As a Customer Support Agent, you’ll be at the heart of this transformation, collaborating with top restaurant brands to help them fully utilise the Vita Mojo platform. Your role will involve answering product inquiries, gathering valuable feedback, escalating issues, and acting as the key liaison between our clients and our Client Success, Product, Design, and Development teams.
The day-to-day:
Working in a startup means that things often change and we adapt to the growing and changing needs of the business, yet our primary focus remains the same - maintaining a world-class customer support experience and ensuring customers get the most out of Vita Mojo’s products and services. Reporting to our Customer Support Manager, your responsibilities will largely cover the following areas:
- Customer Care: Taking ownership of customer queries and managing expectations at every stage to deliver impactful support.
- Product support: You will have a deep understanding of our products and the ability to configure or troubleshoot a diverse range of customer queries.
- Problem solving: You relish the challenge to investigate, diagnose, document, and prioritise customer issues.
- Operational excellence: You delight the customer with every interaction.
- Key Performance Indicators: You enjoy taking ownership of driving performance metrics to deliver world-class service.
About you:
- Previous experience: You’ve worked in a customer facing role, working with business critical software.
- Customer focused: You have a passion for talking to customers all day, every day.
- Communication: You’re an articulate communicator (both written and verbal).
- Technically proficient: You genuinely enjoy technology and have the ability to grasp complex concepts.
- Time management: You’re able to balance multiple priorities while working in a high volume environment.
- Problem solving: You are naturally curious and embrace the challenge of solving problems.
- Resilient: You’re able to stay focused, adapt and persevere in the face of obstacles.
It will be a bonus if you:
- Have previous experience in a customer support role within a B2B software company.
- Have previously worked in hospitality.
- Have previously used Zendesk or Salesforce in a support capacity.
- Have a basic understanding of web technologies (HTML, CSS).
Our Benefits and Ways of Working:
We operate a hybrid working model with two in-office collaboration days each week. All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare. We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support. Income Protection is offered via Canada Life to support you financially if you’re unable to work due to long-term illness or injury.
Learning & Development:
We believe that when you grow, we all grow. Team members receive 25 days of annual leave plus public holidays. We offer one week (five days) of paid leave annually to support team members caring for a loved one. Our enhanced parental leave policy supports all new parents after three months of employment.
Social Events:
We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team. Dog-Friendly Office: We welcome well-behaved dogs in our offices.
Customer Support Agent employer: Vita Mojo
Contact Detail:
Vita Mojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know the company! Before your interview, dive into Vita Mojo's mission and values. Understanding their passion for food and technology will help you connect better during the conversation.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples from your past experiences where you successfully resolved customer issues. This will show you're ready to tackle challenges head-on.
✨Tip Number 3
Show off your communication skills! Be prepared to explain complex concepts in simple terms. This is key for a Customer Support Agent, so practice explaining tech stuff to friends or family who aren’t tech-savvy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Vita Mojo team. Don’t miss out!
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us know why you love helping customers. Share any experiences that highlight your customer service skills and how you’ve made a difference in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Agent role. Highlight relevant experience and skills that match what we’re looking for, especially your ability to communicate clearly and solve problems.
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, avoiding jargon unless it’s relevant. This shows us you can communicate effectively with our clients too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vita Mojo
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Vita Mojo's platform and how it enhances the customer experience. Familiarise yourself with their products and think about how you would explain them to someone who isn't tech-savvy.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Highlight your ability to empathise with clients and how you can translate technical jargon into simple terms.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've tackled complex problems in a customer support role. Be ready to discuss your thought process and how you prioritised tasks to deliver effective solutions.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the Customer Support Agent role. This shows your genuine interest in the position and the company.
