At a Glance
- Tasks: Support clients in onboarding and drive product adoption with innovative tech solutions.
- Company: Join a vibrant team at Vita Mojo, focused on client success and collaboration.
- Benefits: Enjoy private healthcare, flexible working, and generous holiday allowance.
- Other info: Opportunity for professional growth and a fun, dog-friendly office culture.
- Why this job: Be part of a dynamic environment where your ideas can make a real impact.
- Qualifications: Customer-facing experience and tech-savvy skills are a plus, but not required.
The predicted salary is between 30000 - 42000 £ per year.
Location
Central London
Job Type
Full time
Why join us?
If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.
Our Vita Mojo DNA
We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.
About the role
The Client Success team is at the heart of everything that Vita Mojo does. Our mission is simple - to constantly strive to make our clients successful by using the Vita Mojo suite of products to the fullest.
Working with new and existing clients your primary focus will be to ensure our clients are effectively onboarded and to drive the adoption of Vita Mojo’s products. This is a fantastic opportunity to be part of our company journey, getting stuck into projects, whilst supporting our growing team and client portfolio. You’ll need to be curious, organised, detail-oriented, proactive and tech-savvy to thrive in this role.
You’ll join an existing team of Implementation Associates and become a technical specialist, focusing on configurations and basic hardware. You will play a key role in supporting clients during their crucial launch and expansion phases. While prior experience is not required, you will collaborate closely with our technical and hardware teams to develop your skills and expertise.
The day-to-day
Sitting within the operations side of the Client Success team, you will be supporting implementation work for our new clients, plus existing clients looking to expand further sites and modules. To achieve this you will work closely with our Implementation Project Managers, Solutions Consultants, Hardware team and Client Success Managers. While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.
- Working on restaurant ordering journey configurations and menu building to help progress client implementations.
- Supporting our clients at go live with proactive contact to ensure a smooth transition to VM Day 1.
- Project managing end-to-end implementation of new restaurant launches and channel upsells for our clients.
- Communicating with clients to help move their onboarding project forward and training them on our systems.
- Supporting the ordering and dispatch of new hardware supporting the hardware team, and engaging with distributors and installers.
- Contributing to services such as menu health checks and webinars to support our clients in realising value.
- Updating internal and external documentation such as implementation playbooks and set‑up guides.
- Attending weekly internal Client Success team meetings and providing regular updates on projects you are involved in.
- Assisting with internal projects outside of day‑to‑day client implementations.
- Supporting with technical triage and troubleshooting of our product.
About you
- Professional experience in a customer facing role.
- Tech savvy and used to a variety of platforms such as G‑Suite.
- Strong organisational skills and ability to prioritise multiple tasks.
- You’re a creative thinker: you love coming up with new ideas and tackling problems.
- You love the details and understand the importance of execution.
- Want to get technical and explore both the hardware and software side of our solution.
- Confidence to work independently and collaboratively with teams.
- Inquisitive, keen to learn, grow new skills and try new things each day.
- You enjoy being in a busy and dynamic working environment.
It’d be a bonus if you:
- Experience in hospitality or a related tech business.
- Experience working in and building processes in Monday.com as a project management tool.
- Hospitality experience is a bonus!
Our Benefits and Ways of Working
We’re proud of the open, inclusive, and supportive culture we’ve built, and continue to build Vita Mojo. We operate a hybrid working model with two in‑office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep‑focus work as long as you’re communicating openly and delivering on your goals.
Private Healthcare
All team members have access to private medical insurance through Vitality Health, offering fast access to high‑quality healthcare, wellbeing resources, and the Vitality Programme.
Life Assurance
We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing.
Income Protection
Income Protection is offered via Canada Life to support you financially if you’re unable to work due to long‑term illness or injury, with additional support to help you return to work when ready.
Learning & Development
We believe that when you grow, we all grow. We’re proud to support professional development that helps you build transferable skills, whether that’s in your current role or to set you up for future success within the company.
We’re also happy to support learning that’s not strictly role‑specific, as long as it’s professionally enhancing and contributes to your broader growth at Vita Mojo.
Holiday Allowance
Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days.
Carer’s Leave
We offer one week (five days) of paid leave annually to support team members caring for a loved one.
Parental Leave
Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service.
Health Leave
We offer 12 days of fully paid sick leave annually to support your health and recovery.
Birthday Leave
Take the day off to celebrate your birthday—it’s on us.
Social Events
We host regular team socials, from monthly in‑office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team.
Dog‑Friendly Office
We welcome well‑behaved dogs in our offices.
Implementation Associate in City of London employer: Vita Mojo International LTD
Vita Mojo is an exceptional employer that fosters a vibrant and inclusive work culture, prioritising employee well-being and professional growth. With a hybrid working model, generous benefits including private healthcare, and a commitment to learning and development, team members are empowered to thrive both personally and professionally. Located in a dynamic environment, employees enjoy a supportive atmosphere that encourages collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
Vita Mojo International LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Associate in City of London
✨Tip Number 1
Get to know the company inside out! Research Vita Mojo's products and their impact on clients. This will help you speak confidently about how you can contribute to their success during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Implementation Associate. Practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you're proactive and genuinely interested in joining the team.
We think you need these skills to ace Implementation Associate in City of London
Some tips for your application 🫡
Show Your Curiosity:In your application, let us see your curious side! Share examples of how you've tackled challenges or learned new things. We love candidates who are eager to grow and explore.
Be Organised and Detail-Oriented:When writing your application, keep it neat and structured. Highlight your organisational skills and attention to detail, as these are key traits we value at StudySmarter. A well-organised application speaks volumes!
Tailor Your Application:Make sure to customise your application for the Implementation Associate role. Use language from the job description and connect your experiences to what we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Vita Mojo International LTD
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with Vita Mojo's suite of products. Understanding how they work and their benefits will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Organisational Skills
As an Implementation Associate, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed projects or tasks. This will demonstrate your ability to stay organised and prioritise effectively.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've tackled challenges creatively. Highlight your tech-savviness and how you can apply it to troubleshoot issues during client implementations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or the company culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
