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- Tasks: Lead and manage the Operations Team to enhance service delivery and operational excellence.
- Company: Join Spire Occupational Health, part of the UK's second largest private healthcare provider.
- Benefits: Enjoy 26 days annual leave, career progression, and discounts for friends and family.
- Why this job: Make a real impact in healthcare by improving operations and leading a dynamic team.
- Qualifications: 5 years experience in operations management and strong customer service skills required.
- Other info: Be part of a supportive environment with excellent growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Spire Occupational Health (Spire OH) - part of the wider Spire Healthcare Group - is looking for a competent, confident, and customer-focused Head of Operations with extensive service improvement knowledge to lead and manage the Operations Team - the hub of Spire OH's clinical activity. Spire Healthcare Group is the second largest private healthcare provider in the UK, established in 2007 with 38 hospitals and 50+ clinics across the country. We provide Occupational Health services to clients nationwide, and we believe everyone deserves the opportunity to put their health first and we help support our clients, and employees to do so.
In this exciting role, you would lead the operational excellence of our OH services as part of the wider Spire Workplace Health provision. This pivotal role involves system and service planning, team leadership, stakeholder collaboration, and ensuring top-tier service delivery within KPIs and SLAs. You’ll work closely with Senior Leaders to manage operational and financial performance, reporting directly to the Operations Director.
Essential Requirements:
- Must have 5 years' experience managing an operations team.
- Must be an experienced operator with proven abilities in service improvements and business changes.
- Strong IT capabilities with knowledge of Microsoft Office and PowerBI is essential.
- Robust experience in customer service and engagement.
- Deep understanding of Financial Operating Models & Workforce Planning Models is needed.
- Experience in Occupational Health set up or similar service is essential.
Key Responsibilities:
- Oversee the day-to-day performance and KPI delivery of the Operations Team.
- Lead the ongoing improvement of operational systems, processes, and policies.
- Strategically manage resources and capacity within the team to meet business needs.
- Manage and mentor operations team to ensure high performance and collaboration.
- Develop and implement operational strategies to support company growth.
- Oversee the recruitment and training of new employees.
- Oversee operations budget to ensure financial targets are met.
- Ensure that all relevant customer SLAs and KPIs are met and exceeded, maintaining high standards of performance and customer satisfaction.
- Utilise technology and stay on top of industry trends to keep Spire OH competitive.
- Ensure all operations adhere to quality standard and regulatory requirements.
About You:
- Excellent stakeholder management skills and abilities.
- Highly analytical with an ability to interrogate and manage data effectively.
- An inspiring leader.
- Can communicate effectively (written and verbal) at all levels of the business.
- Organised and can time-manage efficiently.
- Knowledgeable of operation functions in the Healthcare sector is desirable.
Our Benefits:
- 26 days of annual leave + bank holidays.
- Excellent career progression opportunity.
- Free GP appointments.
- Discounted GP appointments for friends & family.
- Cycle to work scheme.
- Opportunity to work with winning teams.
- Access to Spire4You portal with discounts to thousands of retailers.
- Employee Assistance Programme.
Any questions, please email: recruitment@spireoccupationalhealth.com
Head of Operations in Worcester employer: Vita Health Group
Contact Detail:
Vita Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Spire Healthcare Group and their operational strategies. Show us that you understand their mission and how you can contribute to their goals. Tailor your responses to highlight your experience in service improvements and team leadership.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. This shows initiative and can set you apart from other candidates who are just waiting for roles to come to them.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can leave a lasting impression. Reiterate your enthusiasm for the role and briefly mention how your skills align with their needs.
We think you need these skills to ace Head of Operations in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in managing operations teams and any service improvement projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Spire OH. Share specific examples of your leadership style and how you've driven operational excellence in previous roles.
Showcase Your IT Skills: Since strong IT capabilities are essential, make sure to mention your experience with Microsoft Office and PowerBI. If you’ve used any other relevant tech tools, don’t hesitate to include those too – we love tech-savvy candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vita Health Group
✨Know Your Numbers
As a Head of Operations, you'll need to demonstrate your understanding of financial operating models and KPIs. Brush up on relevant metrics and be ready to discuss how you've used data to drive service improvements in your previous roles.
✨Showcase Your Leadership Style
This role requires strong team leadership skills. Prepare examples of how you've successfully managed and mentored teams in the past. Think about specific challenges you faced and how you inspired your team to overcome them.
✨Understand the Industry Landscape
Familiarise yourself with current trends in occupational health and healthcare operations. Be prepared to discuss how you would leverage technology and industry insights to keep Spire OH competitive and improve service delivery.
✨Engage with Stakeholders
Stakeholder management is key for this position. Think of examples where you've effectively collaborated with different departments or external partners. Highlight your communication skills and how you ensure everyone is aligned towards common goals.
