At a Glance
- Tasks: Support NHS Talking Therapies by managing patient journeys and administrative tasks.
- Company: Join a supportive NHS team making a real difference in mental health.
- Benefits: Flexible working, competitive salary, and strong well-being support.
- Other info: Great career progression opportunities in a positive, inclusive environment.
- Why this job: Make a positive impact on lives while developing your admin skills.
- Qualifications: Experience with public interaction and confident communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Are you looking for an administrative role that will really make a difference to lives?
About the role
Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, ensuring a smooth and seamless patient journey.
They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts.
This is a varied role that supports the day to day operations of the service and contributes to its ongoing development.
Contract details
Contract type
Permanent
Hours
30 hours per week
Working pattern
Office: Monday & Wednesday (NG1 6EE); Remote: Tuesday, Thursday, Friday; One evening shift per week required; shift pattern to be confirmed.
Location
- Nottingham
- During induction and training (3‑4 weeks) the successful candidate must attend the office daily; after training mandatory office attendance 2 days per week.
Responsibilities
- Answer incoming and make outbound calls in a professional manner within agreed KPIs.
- Process referrals within the target timeframe.
- Update patient information within the record system, ensuring high accuracy.
- Monitor and action treatment waitlists.
- Monitor and respond to enquiries via email.
- Check and process letters to patients, GPs and healthcare professionals.
- Ensure patients are communicated with at the earliest opportunity for any changes to appointments, including cancellations and reschedules.
- Provide general administration and any other ad‑hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast‑paced organisation.
You should have good experience dealing with the public and be a confident communicator on the telephone and over email.
You will possess excellent attention to detail, be quick to learn new systems and eager to develop your career as part of a close‑knit team in a flexible and supportive environment.
- General Requirements
- Good experience dealing with the public.
- Confident telephone and email communication skills.
- Excellent attention to detail.
- Quick learner of new systems.
- Motivation to develop a career in a supportive, flexible environment.
- Equality, Diversity & Inclusion
We are proud to be an equal opportunities employer.
Mandatory disclosures must be completed.
All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.
Your application data is handled securely in accordance with UK GDPR guidelines.
We may close jobs to new applications earlier than originally stated.
Benefits & Development
- Supportive teams and managers.
- Positive and inclusive culture.
- Strong well‑being and mental health support.
- Trust, autonomy and flexibility.
- Career progression opportunities and development initiatives, including mentoring, secondments, management training and regular CPD webinars.
- Competitive salary, flexible working options and comprehensive benefits package.
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NHS Talking Therapies Administrator in Nottingham employer: Vita Health Group
Vita Health Group is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional development. As a Principal Clinical Lead, you will have the opportunity to make a meaningful impact on mental health services while enjoying the flexibility of remote work and the chance to engage with teams across London and Manchester. With a commitment to continuous learning and growth, Vita Health Group empowers its employees to excel in their careers and contribute to positive clinical outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Talking Therapies Administrator in Nottingham
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Vita Health Group. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Vita Health Group.
We think you need these skills to ace NHS Talking Therapies Administrator in Nottingham
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Vita Health Group:Take some time to research Vita Health Group and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Vita Health Group
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Vita Health Group's values and approach.
