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- Tasks: Support NHS patients by providing essential administrative services and ensuring smooth patient journeys.
- Company: Join Vita Health Group, a forward-thinking company dedicated to improving lives.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Be part of an award-winning team that values diversity and employee wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for an administrative role that will really make a difference to lives? Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts.
Main duties of the job:
- This is a varied role involving a wide range of administrative duties that support the day to day operations of the service, while also contributing to its ongoing development.
Contract type:
- Fixed-term (6 months initially) - 37.5 hours per week
- Fixed-term (12 month maternity cover) - 35 hours per week
- Permanent - 30 hours per week (over 5 days)
- Permanent Full time - 37.5 hours per week
Main Duties and Responsibilities:
- Answering incoming and making outbound calls in a professional manner within agreed KPIs.
- Processing referrals within targeted timeframe.
- Updating patient information within the record system, ensuring a high level of accuracy.
- Monitoring and actioning treatment waitlists.
- Monitoring and responding to enquiries via email.
- Checking and processing letters to patients, GPs and Healthcare professionals.
- Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
- General administration and any other ad hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as Best Company to Work for at the Health and Wellbeing Awards 2024. This is also recognised by current employees; our most recent Employee Survey results showed the top 5 reasons to work here as being:
- Supportive team and management
- Positive work environment
- Wellbeing and mental health support
- Trust and respect
- Autonomy and flexibility
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package.
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We are committed to being equitable and supporting the wellbeing of all employees. We are a Mindful Employer and our status as a Disability Confident Leader is dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.
Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate. Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
NHS Talking Therapies Administrator employer: Vita Health Group
Contact Detail:
Vita Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Talking Therapies Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the NHS or healthcare admin roles on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles and practice your responses. We want you to shine when discussing how you can contribute to the smooth running of services.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled administrative tasks efficiently in the past. Whether it's managing waitlists or processing referrals, let them know you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Vita Health Group team.
We think you need these skills to ace NHS Talking Therapies Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NHS Talking Therapies Administrator role. Highlight your relevant experience and skills that align with the job description, showing us why you're the perfect fit!
Show Your Passion: Let your enthusiasm for making a difference shine through in your application. We want to see your commitment to improving lives and how you can contribute to our supportive team at Vita Health Group.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and experiences without any confusion.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application is processed smoothly and allows us to keep track of all candidates effectively.
How to prepare for a job interview at Vita Health Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Talking Therapies Administrator. Familiarise yourself with the key duties like processing referrals and managing patient information. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with patients and healthcare professionals, be prepared to discuss your communication style. Share examples of how you've effectively handled calls or emails in previous roles. Highlighting your ability to convey information clearly and professionally will set you apart.
✨Emphasise Attention to Detail
Given the importance of accuracy in administrative tasks, be ready to talk about how you ensure precision in your work. You could mention specific tools or methods you use to double-check your work, especially when updating patient records or processing referrals. This will show that you take quality seriously.
✨Demonstrate Your Team Spirit
Vita Health Group values teamwork, so be prepared to discuss how you collaborate with others. Share experiences where you've contributed to a positive team environment or supported colleagues in achieving common goals. This will highlight your fit within their supportive culture.