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- Tasks: Support NHS patients by providing essential administrative services and ensuring smooth patient journeys.
- Company: Join Vita Health Group, a forward-thinking company dedicated to improving lives.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Be part of an award-winning team that values diversity and employee wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for an administrative role that will really make a difference to lives? Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts.
Main duties of the job
This is a varied role involving a wide range of administrative duties that support the day to day operations of the service, while also contributing to its ongoing development. If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the roles available:
- Contract type: Fixed-term (6 months initially)
- Hours: 37.5 hours per week
- Working pattern: Office: Wednesday to Friday (LE11 5RF), Remote: Monday and Tuesday
- Contract type: Fixed-term (12 month maternity cover)
- Hours: 35 hours per week
- Working pattern: Office: Monday and Tuesday (NE4 7YL), Remote: Wednesday to Friday
- Contract type: Permanent
- Hours: 30 hours per week (over 5 days)
- Working pattern: Office: Monday, Thursday, Friday (DE1 1EQ), Remote: Tuesday and Wednesday
- Contract type: Permanent Full time
- Hours: 37.5 hours per week
- Working pattern: Office: To be confirmed (ME13 8NX), Remote: To be confirmed
Main Duties and Responsibilities
- Answering incoming and making outbound calls in a professional manner within agreed KPIs.
- Processing referrals within targeted timeframe.
- Updating patient information within the record system, ensuring a high level of accuracy.
- Monitoring and actioning treatment waitlists.
- Monitoring and responding to enquiries via email.
- Checking and processing letters to patients, GPs and Healthcare professionals.
- Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
- General administration and any other ad hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers. To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as Best Company to Work for at the Health and Wellbeing Awards 2024.
This is also recognised by current employees; our most recent Employee Survey results showed the top 5 reasons to work here as being:
- Supportive team and management
- Positive work environment
- Wellbeing and mental health support
- Trust and respect
- Autonomy and flexibility
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package.
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We are committed to being equitable and supporting the wellbeing of all employees. We are a Mindful Employer and our status as a Disability Confident Leader is dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.
Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate. Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
NHS Talking Therapies Administrator in Newcastle upon Tyne employer: Vita Health Group
Contact Detail:
Vita Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Talking Therapies Administrator in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vita Health Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills can improve patient journeys and support the team. We want to see your passion for making a difference!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks efficiently. This role is all about keeping things running smoothly, so let us know how you can contribute.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining our team.
We think you need these skills to ace NHS Talking Therapies Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NHS Talking Therapies Administrator role. Highlight your relevant experience and skills that align with the job description, showing us why you're the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of communication, whether on the phone or via email, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to reflect your ability to convey information effectively.
Highlight Attention to Detail: Attention to detail is key in this role, so be sure to mention any experiences where you've had to manage data accurately or handle sensitive information. We want to see that you can keep things organised and error-free!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Vita Health Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Talking Therapies Administrator. Familiarise yourself with the key duties like processing referrals and managing patient information. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with patients and healthcare professionals, be prepared to discuss your communication style. Share examples of how you've effectively handled calls or emails in previous roles. Highlighting your ability to convey information clearly and professionally will set you apart.
✨Emphasise Attention to Detail
Given the importance of accuracy in updating patient records and monitoring waitlists, be ready to talk about your attention to detail. You could mention specific instances where your meticulousness has positively impacted your work. This will reassure the interviewers that you can maintain high standards in a busy environment.
✨Express Your Passion for Helping Others
Vita Health Group values improving lives, so it's crucial to convey your passion for helping others. Share personal anecdotes or experiences that highlight your commitment to making a positive impact. This will resonate well with the interviewers and align you with the company's mission.