Face to Face and Telephone Counsellor
Face to Face and Telephone Counsellor

Face to Face and Telephone Counsellor

Salford Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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Vita Health Group

At a Glance

  • Tasks: Deliver face-to-face and telephone counselling sessions to support client wellbeing.
  • Company: Join Vita Health Group, a top-rated healthcare employer in the UK.
  • Benefits: Enjoy a competitive salary, flexible work-life balance, and comprehensive benefits.
  • Why this job: Make a real difference in people's lives while developing your career.
  • Qualifications: Level 4 counselling qualification and at least 400 clinical hours required.
  • Other info: Supportive team culture with opportunities for professional development.

The predicted salary is between 36000 - 60000 ÂŁ per year.

We are committed to being equitable and supporting the wellbeing of all employees.

  • We are a Mindful Employer
  • Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.
  • Our Ethnicity Matters Scheme where all applicants for senior roles (ÂŁ40,000+) from a minority ethnic group that meet the essential criteria will be considered for interview.
  • Our Gender Matters Scheme where all women applicants for senior roles (ÂŁ60,000+) that meet the essential criteria will be considered for interview.
  • Our sign up to the Armed Forces Covenant.
  • Our status as a Menopause Friendly Committed employer.
  • Our sign up to the Employer with Heart Charter.
  • Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
  • Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
  • An embedded \”speaking up\” culture facilitated by Freedom to Speak Up Guardians.
  • Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate. Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Essential requirements

  • Minimum Level 4 qualification in counselling
  • Accredited membership of BACP or equivalent registering body e.g. NCS, COSCA and IACP accredited or working towards accreditation (individual or student membership not sufficient)
  • Experience using patient management systems in a previous role
  • At least 400 clinical hours
  • Able to work independently from an office five days a week, managing a mix of remote and face-to-face client appointments
  • Confident with standard hardware (e.g. laptops) and software such as Microsoft Outlook

We are Vita Health Group and have a great opportunity for a Face to face and telephone counsellor to join our service. We have recently been recognised as being one of the UK\’s best health care companies to work for, and we want you to become part of that! As a people-centred company, we are keen to develop individuals careers where their interests apply. So, if you\’re looking to enhance your skill sets, progress your career or focus on your personal growth, please read on.

What you will do in the role

  • To deliver face to face counselling sessions at the specified site
  • To deliver structured counselling by telephone or secure video link to clients of VHG Corporate and EAP services at the specified site.
  • Deliver sessions to a caseload of clients to support their recovery and wellbeing, thereby meeting service KPIs.
  • Where required support on our EAP Helpline services
  • On occasion you will be asked to support in other areas of EAP including our helpline service

Don\’t miss out on this amazing chance to join Vita Health Group and embark on a fulfilling role filled with growth and the opportunity to improve people\’s day to day lives.

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK\’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

Top reasons to work here

  • Supportive team and management
  • Positive work environment
  • Wellbeing and mental health support
  • Trust and respect
  • Autonomy and flexibility

We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/

Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion

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Face to Face and Telephone Counsellor employer: Vita Health Group

Vita Health Group is an exceptional employer, recognised as one of the UK's best healthcare companies to work for, offering a supportive and positive work environment that prioritises employee wellbeing and mental health. With a strong commitment to career development through continued professional development opportunities, flexible work-life balance, and a comprehensive benefits package, we empower our employees to grow both personally and professionally while making a meaningful impact on the lives of others.
Vita Health Group

Contact Detail:

Vita Health Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Face to Face and Telephone Counsellor

✨Tip Number 1

Get to know the company culture! Before your interview, check out Vita Health Group's website and social media. Understanding their values and mission will help you connect your experience with what they care about.

✨Tip Number 2

Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your counselling experience and how it aligns with their needs.

✨Tip Number 3

Show your passion for mental health! During the interview, share specific examples of how you've made a difference in clients' lives. This will demonstrate your commitment to their wellbeing and align with Vita Health Group's mission.

✨Tip Number 4

Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows you're genuinely interested and helps you assess if it's the right fit for you. Plus, it’s a great way to engage with your interviewers!

We think you need these skills to ace Face to Face and Telephone Counsellor

Level 4 qualification in counselling
Accredited membership of BACP or equivalent
Experience using patient management systems
At least 400 clinical hours
Ability to work independently
Management of remote and face-to-face client appointments
Confident with standard hardware (e.g. laptops)
Proficient in Microsoft Outlook
Strong communication skills
Empathy and active listening
Understanding of mental health issues
Ability to meet service KPIs
Flexibility and adaptability
Commitment to continued professional development

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Face to Face and Telephone Counsellor. We want to see how you can contribute to our mission of improving lives!

Showcase Your Qualifications: Don’t forget to mention your Level 4 qualification in counselling and any relevant memberships. We’re looking for candidates who meet the essential criteria, so make it easy for us to see that you do!

Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for our team.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at Vita Health Group

✨Know Your Stuff

Make sure you’re familiar with the essential requirements listed in the job description. Brush up on your Level 4 counselling qualifications and be ready to discuss your clinical hours and experience with patient management systems. This shows you’re not just a good fit, but that you’ve done your homework!

✨Showcase Your Skills

Prepare to talk about your counselling techniques and how you manage both face-to-face and remote sessions. Think of specific examples where you’ve supported clients through their recovery and wellbeing. This will demonstrate your ability to meet service KPIs and highlight your practical experience.

✨Emphasise Your Values

Vita Health Group is all about wellbeing and support. Be ready to discuss how your personal values align with their commitment to mental health and employee wellbeing. Share any experiences that reflect your dedication to creating a positive environment for clients and colleagues alike.

✨Ask Thoughtful Questions

At the end of the interview, don’t forget to ask questions! Inquire about their approach to professional development or how they support their staff’s mental health. This shows you’re genuinely interested in being part of their team and committed to your own growth within the company.

Face to Face and Telephone Counsellor
Vita Health Group
Location: Salford
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