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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and support clinicians in delivering outstanding care.
- Company: Join Spire Healthcare, a leader in private medical services with a compassionate team.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth and development.
- Other info: Be part of an inclusive culture that values diversity and supports your wellbeing.
- Why this job: Make a real difference in patient care while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Working weekends, you will play a vital role at the heart of the clinic, welcoming patients and supporting the smooth running of our private services. As an integral member of a dedicated and compassionate team, you'll deliver a friendly, professional experience while working closely with clinicians to help provide outstanding patient care. This role will support Spire Wimbledon Clinic Saturday 9am to 1pm, with potential for overtime and additional days on an ad-hoc basis.
Responsibilities
- Welcome visitors to the clinic in a courteous manner and ensure patients are briefed for their appointment.
- Manage and maintain appointment diaries, ensuring future appointments are booked correctly.
- Liaise with patients regarding payment of their treatment, processing cash and card payments.
- Keep the reception and waiting area tidy and presentable.
- Complete daily reception tasks such as inputting new patient data, scanning and restocking rooms.
- Open and close clinics when needed.
- Answer incoming telephone calls professionally and support clinical staff with rescheduling or late appointments.
- Accurately process referrals and contact patients by phone or email to book appointments.
- Send clinical letters and reports by post and electronically.
Personal Qualities & Skills
- A strong team player committed to putting patients and customers first.
- Proactive, confident, and able to adapt to changing priorities.
- Comfortable working independently, using sound judgement and problem‑solving skills when lone working.
- Adaptable, flexible, and keen to learn new skills on the job; excellent written and spoken communication skills.
- Strong administrative skills with exceptional attention to detail.
- Strong IT skills and ability to work on multiple systems and platforms.
Benefits & Development
We are part of Spire Healthcare, a legacy of improving lives for over 30 years, providing primary care across the NHS, employer-funded care and our network of private clinics. We are an award-winning employer regularly recognised at industry events, with a recent employee survey highlighting the top reasons for working here.
- Supportive teams and managers
- A positive and inclusive culture
- Strong wellbeing and mental health support
- Trust, autonomy and flexibility
We invest in your growth with frequent career progression opportunities and development initiatives, including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package.
Equality, Diversity & Inclusion
We are proud to be an equal opportunities employer, dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:
- Disability Confident Leader
- Positive action through Ethnicity and Gender Matters initiatives
- Employer with Heart and Mindful Employer status
- Menopause Friendly accreditation
Clinic Receptionist employer: Vita Health Group
Contact Detail:
Vita Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Receptionist
✨Tip Number 1
Get to know the clinic! Research Spire Wimbledon Clinic and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Clinic Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with welcoming visitors and handling phone calls professionally.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed appointments or handled multiple tasks in previous roles. Highlighting your attention to detail will make you stand out as a candidate who can keep the reception running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Clinic Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at StudySmarter.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to the responsibilities listed in the job description, like your experience with managing appointment diaries or providing excellent customer service.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s easy to read. A tidy application reflects your attention to detail, which is super important for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Vita Health Group
✨Know the Clinic Inside Out
Before your interview, take some time to research Spire Wimbledon Clinic. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Clinic Receptionist, you'll be the first point of contact for patients. Prepare examples that highlight your customer service experience and ability to handle various situations with empathy and professionalism. Think about times when you've gone above and beyond for someone.
✨Demonstrate Your Organisational Skills
The role requires strong administrative skills and attention to detail. Be ready to discuss how you manage multiple tasks, such as scheduling appointments and processing payments. You might even want to bring a sample of your organisational methods or tools you use.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the clinic. Ask about team dynamics, opportunities for professional development, or how they support staff wellbeing. This shows you're not just interested in the job, but also in being part of their community.