NHS Talking Therapies Administrator - Bristol

Are you looking for an administrative role that will really make a difference to lives? Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts.

This is a varied role involving a wide range of administrative duties that support the day‑to‑day operations of the service, while also contributing to its ongoing development. We have three roles available across our Bristol, North Somerset and South Gloucestershire region. Please review the key details below.

• 1 x Part‑Time Position (30 hours per week): Monday, Tuesday, Thursday, and Friday 9:00 am – 5:00 pm
• 2 x Full‑Time Positions (37.5 hours per week): A mixture of shifts including: 8:00 am – 4:00 pm, 9:00 am – 5:00 pm, 12:00 pm – 8:00 pm. One Tuesday evening shift and one Wednesday evening shift are required.

Working arrangement: Hybrid (office 2 days per week and remote working 3 days per week). Please note that during induction / training (3‑4 weeks), the successful candidates will be expected to come into the service office every day the base is open and 2 days per week, post training.

Main Duties and Responsibilities

• Answering incoming and making outbound calls in a professional manner within agreed KPIs.
• Processing referrals within targeted timeframe.
• Updating patient information within the record system, ensuring a high level of accuracy.
• Monitoring and actioning treatment waitlists.
• Monitoring and responding to enquiries via email.
• Checking and processing letters to patients, GPs and Healthcare professionals.
• Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
• General administration and any other ad‑hoc duties to contribute to the smooth running of the service.

This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast‑paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, be quick to learn new systems and be eager to develop your career as part of a close‑knit team in a flexible and supportive environment.

Equality, Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including: Positive action through Ethnicity and Gender Matters initiatives.

Additional Information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage. Your application data is handled securely in accordance to UK GDPR guidelines. We may close jobs to new applications earlier than the original stated closing date.