At a Glance
- Tasks: Support NHS Talking Therapies by managing patient journeys and administrative tasks.
- Company: Join a dedicated team making a real difference in mental health services.
- Benefits: Flexible working hours, part-time role, and a supportive environment for growth.
- Other info: Opportunity for career development in a fast-paced, inclusive workplace.
- Why this job: Make a positive impact on people's lives while developing your admin skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27800 - 27800 £ per year.
Are you looking for an administrative role that will really make a difference to lives? Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts. This is a varied role involving a wide range of administrative duties that support the day‑to‑day operations of the service, while also contributing to its ongoing development.
We have a part‑time role available in our Nottingham service. Please see the details:
- Contract type: Permanent
- Hours: 30 hours per week
- Working pattern: Office: Monday & Wednesday (NG1 6EE) Remote: Tuesday, Thursday, and Friday
- Shift pattern to be confirmed. One evening shift per week required.
Please note that during induction / training (3–4 weeks), the successful candidate will be expected to come into the service office every day the base is open and 2 days per week, post training.
Main Duties and Responsibilities
- Answering incoming and making outbound calls in a professional manner within agreed KPIs.
- Processing referrals within targeted timeframe.
- Updating patient information within the record system, ensuring a high level of accuracy.
- Monitoring and actioning treatment waitlists.
- Monitoring and responding to enquiries via email.
- Checking and processing letters to patients, GPs and healthcare professionals.
- Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
- General administration and any other ad hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast‑paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, be quick to learn new systems, and be eager to develop your career as part of a close‑knit team in a flexible and supportive environment.
Equality Diversity & Inclusion
We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including: Positive action through Ethnicity and Gender Matters initiatives.
All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage. Your application data is handled securely in accordance with UK GDPR guidelines. We may close jobs to new applications earlier than originally stated closing date.
NHS Talking Therapies Administrator in Bristol employer: Vita Health Group
Vita Health Group is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional development. As a Principal Clinical Lead, you will have the opportunity to make a meaningful impact on mental health services while enjoying the flexibility of remote work and the chance to engage with teams across London and Manchester. With a commitment to continuous learning and growth, Vita Health Group empowers its employees to excel in their careers and contribute to positive clinical outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Talking Therapies Administrator in Bristol
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace NHS Talking Therapies Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Vita Health Group, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Vita Health Group
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Vita Health Group.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Vita Health Group.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Vita Health Group can really resonate with interviewers and show your commitment to the field.
