At a Glance
- Tasks: Support psycho-educational webinars and assist a clinical team in delivering mental health care.
- Company: Join Spire Healthcare, a leader in improving lives for over 30 years.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive benefits.
- Other info: Work in a supportive, inclusive environment with great career growth opportunities.
- Why this job: Make a real difference in mental health while developing your administrative skills.
- Qualifications: 2 years admin experience, IT literate, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and proactive administrator to support the delivery of psycho-educational webinars focused on NICE-approved treatments for mild to moderate mental health conditions.
In this role, you will provide essential administrative support to a dedicated clinical team delivering a range of short-term psychological therapies for individuals experiencing depression, anxiety, and related conditions.
This is a fantastic opportunity to contribute to a service that makes a real difference, ensuring smooth coordination of webinars while supporting clinicians in delivering high-quality care.
Please note: although this role is primarily home based, you must live within commutable distance (ie 20 miles max) of one of the following offices, as you may be required to work from an office on occasion:
- Bristol, BS1 1LT
- Loughborough, LE11 5RF
- Harlow, CM18 7BL
- Newcastle, NE1 3DY
- Nottingham, NG1 6EE
- Kent, ME13 8NX
Main responsibilities include
- Planning in advance of the session start date to set up webinars on Iaptus System & webinar platform.
- Daily preparation of sending links and booklets for webinars that are happening each day.
- To assist with collating/emailing handouts and other course materials as necessary. Updating and adapting as needed.
- To assist with uploading/making changes to webinar sessions on Iaptus and webinar platforms.
- Monitoring attendance for each webinar session.
- Making outbound calls (high volume - daily) to clients regarding webinar/courses and problem solving any basic IT/technical issues to allow clients to participate in webinars.
- Record national outcomes data regarding individual patient activity using Iaptus.
- Proactively manage non-attendance through contact with patients who do not attend sessions or for those who do not complete their weekly questionnaires.
- Manage webinar discharges in line with non-attendance policy and course completion.
Skills and Experience
- IT literate
- GCSE maths and English grade C or above or equivalent
- Competent in Excel
- Previous experience of working with and dealing with the public (specifically via telephone and emails) –2 years minimum
- Previous experience of working in an administration role –2 years minimum
- Excellent verbal and written communication skills
- High levels of accuracy and attention to detail
- High level of enthusiasm and motivation
- Ability to work under pressure and problem solve issues as they arise
- Personal resilience and ability to deal with emotionally distressed service users
- Previous administration experience
- Some flexibility with shifts may be required to assist with cover due to staff absence
- An awareness of and commitment to supporting and facilitating diversity and inclusion
- Basic understanding of a Talking Therapies service
- Previous work experience within an NHS setting
- Previous experience of working in a call centre would be an advantage
About Us
As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.
Working here
We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:
- Supportive teams and managers
- A positive and inclusive culture
- Strong well-being and mental health support
- Trust, autonomy and flexibility
We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars.
You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group
Equality Diversity & Inclusion
We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported.
We actively support a range of initiatives including
- Positive action through Ethnicity and Gender Matters initiatives
If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at
Additional information
All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.
Your application data is handled securely in accordance to UK GDPR guidelines.
We may close jobs to new applications earlier than original stated closing date.
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Talking Therapies Course Administrator in Harlow employer: Vita Health Group Limited
Vita Health Group Limited is an exceptional employer, offering a dynamic hybrid role as a GP Liaison & Referrals Strategist in the vibrant BNSSG region. With a strong focus on employee development and a supportive team culture, we empower our staff to build meaningful relationships within the community while enjoying the flexibility of a hybrid work environment. Join us to make a real impact in mental health care and grow your career in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Talking Therapies Course Administrator in Harlow
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Vita Health Group Limited. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Vita Health Group Limited.
We think you need these skills to ace Talking Therapies Course Administrator in Harlow
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Vita Health Group Limited:Take some time to research Vita Health Group Limited and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Vita Health Group Limited
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Vita Health Group Limited's values and approach.
