Resident Lettings Executive in Wilmslow

Resident Lettings Executive. Alderley Edge, Cheshire

Salary: £26,000 per annum

Commission: On Target Earnings (OTE) £40,000 per annum

Vita Group is an intelligence driven platform creating tomorrow\’s city living. It\’s represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita\’s principal commitment to its people is to inspire and empower and it\’s something the business is deeply passionate about, hiring the very best people and enabling them to perform at the very best of their abilities.

Our Brands Vita Group – Vita Student – Union – Uhaus – House of Social – House of Social Food Hall – Dough Religion

Due to continued growth, Vita Student is looking to expand its sales team, based predominantly at our beautiful head office in Alderley Edge. This Lettings Executive will be part of a centralised UK Sales team providing frontline support to assist with the sales and marketing of our student accommodation to achieve 100% occupancy within the accommodation portfolio for the forthcoming academic year.

Our Resident Lettings Executive\’s

Reporting to a cross-function of both Sales & Marketing Management; our Resident Lettings Executive will efficiently deal with leads created by our marketing department with the goal of exceeding sales targets by booking students into our buildings remotely or setting up viewings with our residence-based teams.

• Deal with enquiries by phone, email and by instant messaging platforms such as WeChat and WhatsApp.
• Facilitate bookings remotely for students based in the UK and overseas from our Head Office.
• Create referral and rebooking opportunities through strong relationships with our students, and utilisation of social media such as TikTok, Instagram, WeChat and Red.
• Set up viewings with our residence-based teams around the UK.
• Spread Vita Student\’s brand awareness.
• Follow up all enquiries and leads with a view to securing lettings for the accommodation.

Key Performance Indicators / Targets

• Daily & weekly targets.
• Lead conversions.
• Volume of secured lettings.
• Feedback from daily activities.

Who We\’re Looking For

A highly driven, detail-oriented and target driven customer focussed candidate with experience dealing with prospective customers remotely, especially over the phone.

Professional Experience

• A target-driven sales or promotions professional with a proven ability to outperform goals and thrive in a fast-paced, results-focused environment.
• An enthusiastic individual with experience reaching global customers.
• Familiarity of working across a variety of cultures, languages, and varying time zones.
• Previous residential / lettings experience would be desirable.

Personal Characteristics

• Have a high standard of English (written and oral).
• Bi-lingual / multi-lingual skills are highly desirable.
• A personable character and the ability to build relationships quickly over the phone and face to face.
• A strong sense of ownership, emotional intelligence, and a determination to turn challenges into results.
• Be resilient and persistent — not discouraged by rejection or difficult conversations.
• Emotional intelligence — able to read tone, context, and non-verbal cues to guide conversations and decisions.
• Be driven and focused, and self-motivated to process a high number of calls and emails, providing exceptional service along the way.
• Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required.
• An excellent listener and all-round brilliant communicator.
• Passionate about connecting with and understanding customers.
• Resilient, organised, with a can-do attitude.

Working Hours

Domestic Working Patterns: Office work requirements will usually be Monday – Friday 8:30am-5:30pm. Flexibility offered with a day of working from home or on-site at our residence properties across the UK.

International Working Patterns: You may be required to work adjusted or flexible shifts to support our global student base; this could include early or late hours to engage with prospective residents in the Asia–Pacific region, or evening availability to accommodate North American students.

Why work for us…….

Vita\’s nurturing environment encourages colleagues to develop, perform and excel at what they do and provide plenty of opportunities for career progression. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)