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For Companies At a Glance
- Tasks: Engage with students through calls and messages, ensuring a smooth enrolment experience.
- Company: Vita Student, a vibrant community focused on student living.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the voice that supports students in their journey and enhances their living experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a dynamic team dedicated to creating a welcoming environment for students.
The predicted salary is between 25000 - 30000 £ per year.
The Customer Enrolment Executive is a key member of the Customer Engagement Team at Vita Student and serves as the primary point of contact for students. This role involves clear and timely communication across internal teams to ensure every enquiry is handled appropriately and contributes to a positive and reassuring student experience.
Responsibilities
- Complete outbound calls, emails and messages to new customers, including speaking to authorised third parties where permission is given, to ensure the student has chosen the correct contractual options for their needs.
- Work closely with Sales Teams and maintain regular engagement with students, ensuring each resident feels heard and understood while proactively resolving issues and supporting a welcoming living environment.
- Triage inbound contact from customers via email, phone call and web chat, ensuring response times are within the target for the season and escalating as appropriate.
- Maintain accurate logging of resident contact via the customer relationship management system.
- Develop relationships with Global Sales Teams to facilitate efficient communications with new residents.
- Support efficient handling of the post‑booking cancellations process in line with company procedure.
- Upsell additional services and products to current residents to generate additional revenue.
Customer Enrolment Executive in Wilmslow employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enrolment Executive in Wilmslow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Vita Student's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Enrolment Executive, you'll need to be clear and engaging. Try role-playing with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. This will demonstrate your ability to support a positive student experience.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep the conversation going and show your enthusiasm for the role.
We think you need these skills to ace Customer Enrolment Executive in Wilmslow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping students shine through. We want to see that you’re excited about the role and how you can contribute to a positive student experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer Enrolment Executive role. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vita Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Enrolment Executive role. Familiarise yourself with the responsibilities listed in the job description, especially around communication and customer engagement. This will help you demonstrate how your skills align with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would handle customer enquiries and resolve issues. This will help you feel more at ease during the actual interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Think about times when you triaged inquiries or upsold services, and be ready to explain your thought process. This will show that you can contribute positively to the student experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what challenges the Customer Engagement Team is currently facing. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.