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- Tasks: Support students with accommodation payments and maintain regular contact to minimise rental arrears.
- Company: Vita Group, a dynamic platform shaping city living across the UK and Spain.
- Benefits: Competitive salary, flexible hours, and a vibrant work culture.
- Why this job: Make a real difference in students' lives while developing your customer engagement skills.
- Qualifications: Experience in customer support and strong communication skills.
- Other info: Join a passionate team dedicated to empowering its people and fostering growth.
The predicted salary is between 23400 - 28600 £ per year.
Alderley Edge, Cheshire
Salary: £26,000 per annum
Hours Per Week: 40 Hours per week
Working Patterns: Monday – Friday. The role may require flexibility in working hours, including occasional weekends and be onsite during peak operational periods, particularly in the summer season.
Vita Group is an intelligence driven platform creating tomorrow's city living. It is represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita's principal commitment to its people is to inspire and empower, and it is something the business is deeply passionate about, hiring the very best people and enabling them to perform at the very best of their abilities.
Within Customer Engagement sits our Payments Support Team, designed to facilitate and support our customers in upholding their contractual obligations. We are looking to appoint an experienced and enthusiastic Customer Engagement Executive to support our customers once they have booked their accommodation, and all through their time as a resident with us.
- Deliver customer support to our students who may need additional support completing their accommodation payments.
- By working with our residence teams and by maintaining regular contact with our customers, our Customer Engagement Executive will work to ensure that rental arrears are kept to a minimum and a plan is in place with customers who are experiencing difficulty getting them back on track with their payments.
- Triage inbound contact from customers who are in rental arrears, via email, phone call and web chat; work to ensure response times are within the target for the season, and escalating customers where appropriate.
- Complete outbound calls, emails and messages to debtors to facilitate contact to understand their payments position, including speaking to authorised third parties where permission is given.
Customer Engagement Executive – Payments Support Team in Wilmslow employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive – Payments Support Team in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Engagement Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Vita Group and its brands, and think about how your skills can help support customers with their payments. We want to see your enthusiasm and how you can fit into our team!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for customer support roles and how you’d handle tricky situations with customers in rental arrears.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Vita Group!
We think you need these skills to ace Customer Engagement Executive – Payments Support Team in Wilmslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Executive role. Highlight any relevant experience in customer support, especially in payments or financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how you can contribute to our Payments Support Team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves a lot of communication with customers, make sure to demonstrate your excellent written and verbal skills in your application. We want to know how you can engage effectively with our diverse customer base.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Vita Group and our values!
How to prepare for a job interview at Vita Group
✨Know the Company Inside Out
Before your interview, take some time to research Vita Group and its various brands. Understand their mission, values, and the specific role of the Payments Support Team. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Prepare for Customer Scenarios
As a Customer Engagement Executive, you'll be dealing with students who may have payment issues. Think of potential scenarios you might face and how you would handle them. Practising responses to common customer queries or complaints can give you the confidence to tackle similar questions during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to demonstrate your ability to communicate clearly and empathetically. You might be asked to role-play a customer interaction, so practice articulating your thoughts and maintaining a friendly tone, even when discussing sensitive topics like rental arrears.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during peak seasons, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
