At a Glance
- Tasks: Support students in their accommodation journey and ensure a positive experience.
- Company: Dynamic organisation focused on enhancing student living experiences.
- Benefits: Flexible hours, paid holidays, free meals, and career development opportunities.
- Other info: Join a vibrant team with social events and wellbeing support.
- Why this job: Be the go-to person for students and make a real difference in their lives.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 32000 € per year.
The Customer Engagement Executive is the primary point of contact for students who have checked into their accommodation, ensuring clear, timely communication across internal teams and providing a positive and reassuring student experience. Working closely with Residence Teams and collaborating with colleagues across China, India and Spain, the role also safeguards future bookings by mitigating cancellations and encouraging use of our self‑service tenancy management platform.
Responsibilities
- Support residents by addressing questions, guiding them through processes and ensuring they feel supported throughout their stay.
- Complete outbound calls, emails and messages to customers, ensuring their needs are met.
- Triage inbound contact from students via email and phone, ensuring response times meet seasonal targets and escalating where appropriate.
- Maintain accurate logging of resident contact via the customer relationship management system.
- Develop relationships with Global Teams to facilitate efficient communication with residents.
- Support efficient handling of the post‑booking cancellations process in line with company procedure.
- Provide support to customers regarding payment‑related queries, including deadlines and transaction issues.
- Upsell additional services or products to current residents to generate additional revenue.
Qualifications
- Customer‑focused background with confident and articulate communication skills in an office setting.
- Commercially astute; sales experience is a distinct advantage.
- Self‑motivated, able to process a high number of calls and emails while providing exceptional service.
- Proficient in IT and online web‑based tools, with intermediate skills in Microsoft 365 (Outlook, Excel) and data entry, spreadsheet management and reporting.
- Familiarity with the UK university system, including the application process.
- Flexible and adaptable to last‑minute changes in plans or policies.
- Strong problem‑solving, negotiation and prioritisation skills.
- High standard of written and spoken English.
- Strong sense of ownership, emotional intelligence and resilience.
Benefits
- Paid holiday: 22 days (rising to 25 days pro‑rata).
- Flexible working hours between 08:30 and 18:00.
- Bank holidays: 8 paid days (England & Wales).
- Free on‑site parking.
- Free on‑site restaurant (discretionary breakfast & lunch 5 days a week).
- Free on‑site padel court.
- Free Stockport County football club tickets for employees and selected guests.
- Perkbox account for lifestyle perks.
- Royal London pension: 3% salary contribution by the company plus 5% employee contribution.
- Social events and parties each year.
- Career development and ongoing training.
- 24/7 employee assistance and wellbeing support.
Legal & Application Information
Unfortunately, we are unable to offer Right to Work sponsorship in the UK. All offers of employment are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks.
Customer Engagement Executive in Wilmslow employer: Vita Group
As a Customer Engagement Executive, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and development. With flexible working hours, generous holiday allowances, and a range of lifestyle perks, our company fosters a culture of collaboration and growth, ensuring you feel valued while making a meaningful impact on students' experiences across multiple countries.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Wilmslow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with students, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Engagement Executive in Wilmslow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Engagement Executive role. Highlight your customer-focused experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role is all about clear communication, don’t hold back! Use your application to demonstrate your articulate writing style and ability to convey information effectively. Remember, we’re looking for someone who can engage with students confidently.
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements and responsibilities. If you've handled customer queries or worked in a sales environment, let us know how you excelled in those situations. We love seeing concrete examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join the StudySmarter family!
How to prepare for a job interview at Vita Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Engagement Executive inside out. Familiarise yourself with the responsibilities listed in the job description, especially around communication and support for students. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since this role heavily relies on clear communication, be prepared to demonstrate your skills. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face, like handling a student’s query or resolving a cancellation issue.
✨Highlight Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully solved problems or handled difficult situations. The interviewers will want to see how you approach challenges, so having specific stories ready will help you stand out.
✨Be Ready to Upsell
Since upselling is part of the role, come prepared with ideas on how you could encourage residents to use additional services. Think about what you would offer and how you would present it to ensure it feels natural and beneficial for the students.
