At a Glance
- Tasks: Deliver exceptional service to residents and maintain a clean, welcoming environment.
- Company: Vita Student offers luxury living for students in vibrant locations.
- Benefits: Competitive pay, paid holidays, birthday off, and access to lifestyle perks.
- Other info: Flexible night shifts with opportunities for career development and recognition.
- Why this job: Join a dynamic team and create memorable experiences for students every night.
- Qualifications: Customer service experience and a proactive approach to cleanliness required.
Hourly Rate: £13.45
Contract: Permanent, 9 hours per week
Working Hours: Varied nights, flexibility required. 9:30pm – 6:30am
We’re looking for our next Night‑time Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents while ensuring the upkeep of our premium site and facilities at the highest standards.
Our Night‑time Customer Service Assistant:
- Provide an exceptional and personalised service to residents by anticipating and delivering on their needs, offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard during the night‑time shift.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4–6 hours surveying and reporting on every area of the building.
- Replenish refreshment stock such as coffee beans, tea bags, milk and vending machine food products.
- Manage and store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur on site.
- Maintain waste management areas adhering to health and safety regulations.
Professional Experience:
- An experienced customer service professional, well‑versed in delivering premium experiences to customers.
- Cleaning will be a significant part of this position.
- Customer Service Assistants must be technologically astute.
Personal Characteristics:
- Operate in a multicultural environment, welcoming colleagues and residents from all over the world.
- Excellent communication skills; English will be the primary spoken language.
- Strong organisational and leadership qualities with the ability to remain calm under pressure.
- Adaptability, creativity and positivity.
- Resilience, with the ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements.
- Flexibility is imperative to ensure continuous service to residents.
Why Work for Us:
- Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
- Your Birthday – Employees take their birthday off work.
- Perkbox – Access to lifestyle perks.
- Royal London Pension – Vita Group contributes a financial value of 3% of salary to your pension pot.
- Parties & Events – Hosting parties and events each year.
- Recognition Programmes – Numerous schemes to recognise and celebrate our people.
- Career Development – Thorough induction and learning & development programme.
- 24/7 Employee Assistance – Confidential service offering support and guidance.
Right to Work & DBS:
All offers of employment are subject to satisfactory pre‑employment checks, which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work sponsorship.
Customer Service Assistant - Nights in Southampton employer: Vita Group
Vita Student is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive benefits such as paid holidays, birthday leave, and access to lifestyle perks through Perkbox, employees are rewarded for their dedication. The company fosters a supportive environment where staff can grow professionally through comprehensive training programmes, making it an ideal place for those seeking meaningful and rewarding employment in Southampton.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Nights in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vita Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vita Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Nights in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vita Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Vita Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vita Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vita Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vita Group will surely appreciate.
