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For Companies At a Glance
- Tasks: Provide exceptional customer service and maintain a luxury living environment for residents.
- Company: Join Vita Student, a leader in premium student accommodation.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks.
- Why this job: Be part of a vibrant team creating memorable experiences for students.
- Qualifications: Customer service experience and a proactive approach to cleanliness required.
- Other info: Flexible night shifts with opportunities for career development and recognition.
The predicted salary is between 13 - 16 £ per hour.
Overview
Customer Service Assistant (Nights) Sheffield
Hourly Rate: £13
Contract: Permanent, 18 hours per week
Working Hours: Varied shift patterns, between 9pm - 6am
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.
We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant:
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude. Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
- Ensure our facilities are being looked after respectfully by students & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
An experienced customer service professional, well-versed in delivering premium experiences to customers. Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas. Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
- Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
- Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
- 24/7 Employee Assistance – All employees have access to a confidential service; offering support and guidance for personal or work-related issues.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Customer Service Assistant - Nights in Sheffield employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Nights in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vita Student's social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and articulate when discussing how you can deliver that luxury, home-from-home experience.
✨Tip Number 3
Show off your tech skills! Since the role involves using various technology systems, be ready to discuss your experience with them. Highlight any relevant software or tools you've used in past jobs.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're genuinely interested and helps you figure out if it's the right fit for you.
We think you need these skills to ace Customer Service Assistant - Nights in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our vibrant community.
Tailor Your Experience: Make sure to highlight any relevant customer service experience you have. We’re looking for folks who can deliver a premium experience, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vita Group
✨Know the Company Inside Out
Before your interview, take some time to research Vita Student. Understand their values, the luxury experience they offer, and what makes them stand out in the student accommodation market. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate your ability to provide exceptional service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle challenging situations with a positive attitude.
✨Be Ready for Practical Scenarios
Expect questions that assess your problem-solving abilities and adaptability. Think about potential scenarios you might face during your night shifts, such as dealing with a noisy resident or managing an emergency. Practising your responses will help you feel more confident and prepared.
✨Emphasise Your Flexibility and Team Spirit
Vita Student values flexibility and teamwork, especially since the role requires working varied hours. Be ready to discuss your availability and willingness to adapt to different shift patterns. Share examples of how you've worked well in a team and contributed to a positive work environment.
