At a Glance
- Tasks: Supervise and support a dynamic team, ensuring a safe and welcoming environment for students.
- Company: Vita Student, known for stylish and luxurious student living.
- Benefits: 28 days holiday, Perkbox perks, pension contributions, and career development opportunities.
- Other info: Enjoy company events and recognition programmes while developing your career.
- Why this job: Join a vibrant community and make a real impact on student life.
- Qualifications: Experience in customer service and supervisory roles, with strong communication skills.
The predicted salary is between 28500 - 31500 £ per year.
Salary: £28,500 plus 10% bonus subject to KPI's
Contract: Permanent, 42.5 hours per week
Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
We are seeking a dynamic and organised Residence Supervisor to support with the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Responsibilities- Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
- Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
- Create an atmosphere centred on delivering first‑class service.
- Maintain strong knowledge of company products and services, offering support and information to team members.
- Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
- Connect with customers and develop strong relationships to encourage a strong Vita Student community.
- Audit and oversee operational practices and make suggestions for improvements to the management team.
- Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.
- An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
- Experience in a supervisory or team‑lead role, supporting, mentoring, guiding and coordinating colleagues.
- Hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Technological proficiency using a variety of software and systems to support operations.
- Strong team player with a passion for working with people and customers.
- Excellent communication and problem‑solving skills.
- High personal standards and attention to detail.
- Highly self‑motivated and flexible.
- Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
- Perkbox – Access to a Perkbox account for lifestyle perks such as cinema tickets, supermarket savings, discounted days out, daily coffee or a summer holiday.
- Royal London Pension – Vita Group contributes 3% of salary to your pension pot and 5% employee contribution to the pension.
- Parties & Events – Company‑hosted parties and events each year to reward high performance.
- Recognition Programmes – Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries, etc.
- Career Development – Induction and learning & development programme, including Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance – Confidential service offering support for personal or work‑related well‑being issues.
Important: All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. If you require sponsorship, we will not be able to progress your application further.
Residence Supervisor employer: Vita Group
Vita Student is an exceptional employer, offering a vibrant work culture in Birmingham that prioritises employee well-being and development. With competitive benefits such as 28 days of paid holiday, access to lifestyle perks through Perkbox, and a robust career development programme, we empower our Residence Supervisors to thrive in their roles while fostering a supportive community for our students. Join us to be part of a dynamic team that values excellence and personal growth in a stylish and comfortable living environment.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vita Student's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience.
✨Tip Number 3
Show off your people skills! As a Residence Supervisor, you'll be working closely with students and team members. Share examples of how you've built relationships and created a positive environment in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you on their radar!
We think you need these skills to ace Residence Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for working with students and creating a vibrant community shine through. We want to see that you genuinely care about delivering first-class service and making a positive impact.
Highlight Relevant Experience:Make sure to showcase any previous supervisory or customer service roles you've had. We’re looking for someone who can motivate and mentor a team, so share examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vita Group
✨Know the Company Inside Out
Before your interview, take some time to research Vita Student and their unique approach to student living. Understand their values, services, and what sets them apart in the market. This knowledge will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Leadership Skills
As a Residence Supervisor, you'll be expected to motivate and mentor your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to create a positive working environment and how you can contribute to the team's success.
✨Demonstrate Customer Service Excellence
Vita Student prides itself on delivering premium experiences. Be ready to discuss specific instances where you've gone above and beyond for customers. Emphasise your problem-solving skills and how you can foster strong relationships within the student community.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you. Consider asking about the training programmes and career development opportunities available.
