At a Glance
- Tasks: Supervise and support a dynamic team to create a welcoming environment for students.
- Company: Vita Student, offering luxury living experiences in vibrant city locations.
- Benefits: 28 days paid holiday, Perkbox perks, career development, and employee recognition programmes.
- Other info: Enjoy a fun work culture with events and a focus on wellbeing.
- Why this job: Join a passionate team and make a real impact on student life.
- Qualifications: Experience in customer service and team leadership; tech-savvy and proactive.
The predicted salary is between 28800 - 38400 £ per year.
Salary: £32,000
Contract: Permanent
Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.
We are seeking a dynamic and organised Residence Supervisor to support with the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Responsibilities:
- Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
- Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
- Create an atmosphere centred on delivering first class service.
- Maintain strong knowledge of company products and services, offering support and information to team members.
- Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
- Connect with customers and develop strong relationships to encourage a strong Vita Student community.
- Audit and oversee operational practices and make suggestions for improvements to the management team.
- Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.
Who We Want To Join Our Team:
Vita Student delivers a luxury, all‑encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi‑functioning teams, providing support and guidance where required.
Professional Experience:
- An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
- Experience in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
- A hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Technologically astute, with the ability to use various technology systems and software.
Personal Characteristics:
- A strong team player with a passion for working with people and customers.
- Excellent communication and problem‑solving skills.
- High personal standards and attention to detail.
- Highly self‑motivated and flexible.
We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.
Why work for us:
- Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
- Perkbox: Access to a Perkbox account for lifestyle perks.
- Royal London Pension: Vita Group contributes 3% of salary to your pension pot.
- Parties & Events: Annual parties and events to celebrate success.
- Recognition Programmes: Various recognition schemes for employees.
- Career Development: Thorough induction and learning & development programme.
- 24/7 Employee Assistance: Confidential service for personal or work‑related issues.
Important: All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Residence Supervisor employer: Vita Group
Vita Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Night-Shift Concierge at our Manchester site, you will enjoy competitive pay, flexible hours, and the opportunity to engage with a vibrant community of students, all while contributing to a safe and welcoming environment. We are committed to fostering growth and providing unique experiences that make your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vita Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vita Group
Don't be shy about reaching out to Vita Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residence Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vita Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vita Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
