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- Tasks: Supervise and support a dynamic team to create a welcoming environment for students.
- Company: Vita Student, offering luxury living experiences in vibrant city locations.
- Benefits: 28 days paid holiday, Perkbox perks, career development, and employee recognition programmes.
- Why this job: Join a passionate team and make a real impact on student life.
- Qualifications: Experience in customer service and team leadership; tech-savvy and proactive.
- Other info: Enjoy a fun work culture with events and a focus on wellbeing.
The predicted salary is between 28800 - 38400 ÂŁ per year.
Salary: ÂŁ32,000
Contract: Permanent
Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.
We are seeking a dynamic and organised Residence Supervisor to support with the day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Responsibilities:- Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
- Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
- Create an atmosphere centred on delivering first class service.
- Maintain strong knowledge of company products and services, offering support and information to team members.
- Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
- Connect with customers and develop strong relationships to encourage a strong Vita Student community.
- Audit and oversee operational practices and make suggestions for improvements to the management team.
- Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.
Vita Student delivers a luxury, all‑encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi‑functioning teams, providing support and guidance where required.
Professional Experience:- An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
- Experience in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
- A hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Technologically astute, with the ability to use various technology systems and software.
- A strong team player with a passion for working with people and customers.
- Excellent communication and problem‑solving skills.
- High personal standards and attention to detail.
- Highly self‑motivated and flexible.
We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.
Why work for us:- Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
- Perkbox: Access to a Perkbox account for lifestyle perks.
- Royal London Pension: Vita Group contributes 3% of salary to your pension pot.
- Parties & Events: Annual parties and events to celebrate success.
- Recognition Programmes: Various recognition schemes for employees.
- Career Development: Thorough induction and learning & development programme.
- 24/7 Employee Assistance: Confidential service for personal or work‑related issues.
Important: All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Residence Supervisor employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vita Student's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience.
✨Tip Number 3
Show off your people skills! As a Residence Supervisor, you'll be working closely with students and team members. Share examples of how you've built strong relationships in past roles during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vita Student family.
We think you need these skills to ace Residence Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Residence Supervisor role. Highlight your experience in customer service and any supervisory roles you've held, as we want to see how you can bring your unique skills to our team.
Show Your Passion: We love candidates who are genuinely excited about working with people and creating a vibrant community. Share your enthusiasm for delivering top-notch service and how you can contribute to making our residents' experience luxurious and enjoyable.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you fit into our dynamic team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vita Group
✨Know the Company Inside Out
Before your interview, make sure you research Vita Student thoroughly. Understand their values, the luxury experience they offer, and how they support their residents. This knowledge will help you demonstrate your enthusiasm for the role and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a Residence Supervisor, you'll be expected to motivate and mentor your team. Prepare examples from your past experiences where you've successfully led a team or supported colleagues. Highlight your ability to create a positive working environment and how you can contribute to maintaining high standards.
✨Demonstrate Customer Service Excellence
Vita Student prides itself on delivering premium customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can connect with residents and foster a strong community, as this is key to the role.
✨Be Tech-Savvy
Since the operations rely on various technology systems, it's important to showcase your tech skills. Familiarise yourself with common software used in property management and be prepared to discuss how you've used technology to improve processes or enhance customer experiences in previous roles.
