Residence Manager in Newcastle upon Tyne

Contract: Permanent

Working Patterns: Our Management Team work flexibly throughout the working week Monday – Sunday. Days and hours will rotate weekly subject to demands and team availability, working on average 1 weekend out of 3 or 4.

Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life.

We are seeking a dynamic and organised Residence Manager to oversee the day-to-day operations of our student residential property and ensure a safe, welcoming environment for all residents. Our Residence Managers manage a team of dedicated employees, including Assistant Managers, Supervisors, Maintenance Teams, Customer Service & Housekeeping; our Residence Managers deliver exceptional leadership, whilst streamlining best practice for optimal service and delivery. This is a critical and highly visible role within Vita Student with an overall responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards.

• Leadership: Motivate and lead the team effectively, providing clear communication and a positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team.
• Tenant Management: Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
• Maintenance Oversight: Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
• Financial Management: Manage tenant agreements and monitor Profit & Loss (P&L) accordingly, identifying cost-savings without negatively impacting luxury amenities and offerings to residents.
• Health & Safety/Compliance: Enforce building rules and regulations, ensuring adherence to laws and safety standards.
• Emergency Response: The first point of contact for emergencies, coordinating necessary actions during critical situations.
• Marketing & Event Management: Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere.

Who We’re Looking For: Vita Student delivers a luxury, all-encompassing student experience. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Residence Managers play a critical role ensuring seamless operations and effective leadership.

• Professional Experience: An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting. Skilled in leading and developing teams, ensuring high levels of staff performance and satisfaction. Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers. Strong experience in creating and managing operating budgets, reducing costs, and negotiating contracts. Developed and implemented customer satisfaction programs. In-depth knowledge of building systems, maintenance protocols, and safety procedures. Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Manager must be technologically astute.
• Personal Characteristics: Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively. A hands-on attitude, combined with strong communication and people management skills. A strategic thinker. Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our residents' experience premium & luxurious.

Why work for us: Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays: 22 days paid holiday, rising each year up to 25 days (pro rata).
• Bank Holidays: 8 paid holidays (England & Wales Bank Holidays) (pro rata).
• Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
• Royal London Pension: We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• Parties & Events: We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
• Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development: Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance: The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important: Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.