At a Glance
- Tasks: Supervise and support a dynamic team, ensuring a welcoming environment for students.
- Company: Vita Student, offering luxury living experiences in Manchester City Centre.
- Benefits: 28 days holiday, Perkbox perks, pension contributions, and career development opportunities.
- Other info: Flexible shifts with opportunities for professional growth and recognition.
- Why this job: Join a vibrant community and make a real impact on student life.
- Qualifications: Experience in customer service and team leadership, with strong communication skills.
The predicted salary is between 28500 - 31500 £ per year.
- Residence Supervisor , Manchester, Circle Square
- Working
Pattern: Our Supervisors work collaboratively throughout the full working week Monday – Sunday.
Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week.
Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together.
We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.
We are seeking a dynamic and organised Residence Supervisor to support day‑to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Responsibilities
- Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
- Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
- Create an atmosphere centred on delivering first‑class service.
- Maintain strong knowledge of company products and services, offering support and information to team members.
- Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
- Connect with customers and develop strong relationships to encourage a strong Vita Student community.
- Audit and oversee operational practices and make suggestions for improvements to the management team.
- Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.
- Who We Want To Join Our Team
Vita Student delivers a luxury, all‑encompassing residential experience to our students.
Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week.
As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi‑functioning teams, providing support and guidance where required.
- Professional Experience
- An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
- While we aren't necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Supervisors must be technologically astute.
- Personal Characteristics
- Strong team player with a passion for working with people and customers.
- Excellent communication and problem‑solving skills.
- High personal standards and attention to detail.
- Highly self‑motivated and flexible.
Benefits
- Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro‑rata based on hours worked.
- Perkbox: Access to a Perkbox account to choose lifestyle perks such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday.
- Royal London Pension: Vita Group contributes 3% of salary to your pension pot in addition to a 5% employee contribution.
- Parties & Events: Annual parties and events to celebrate work achievements.
- Recognition Programmes: Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development: Induction and learning & development programme, professional progression via Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance: Confidential service offering support and guidance for personal or work‑related issues.
- Important
All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship.
Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Residence Supervisor - Manchester City Centre employer: Vita Group
Vita Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the heart of Newcastle upon Tyne, our Night Concierge role not only provides competitive pay but also fosters a supportive team environment where you can thrive while ensuring residents enjoy a luxurious living experience.
