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- Tasks: Deliver top-notch customer service and maintain luxury facilities during night hours.
- Company: Leading hospitality management company based in Manchester.
- Benefits: Earn £13 per hour for 27 hours a week with career development opportunities.
- Why this job: Be the face of luxury hospitality and make a difference in residents' experiences.
- Qualifications: Customer service experience; concierge experience is a plus.
- Other info: Enjoy significant responsibilities in a dynamic and rewarding environment.
The predicted salary is between 13 - 16 £ per hour.
A leading hospitality management company based in Manchester is seeking a Night Concierge. The position offers £13 per hour for 27 hours a week, focusing on delivering excellent customer service and maintaining the luxury standard of facilities.
Responsibilities include:
- Front-of-house duties
- Ensuring cleanliness
- Being the main contact for emergencies
Ideal candidates will have customer service experience, with previous concierge experience being advantageous. A proactive approach and the ability to work independently during night hours are essential. This role includes significant responsibilities and opportunities for career development.
Night Concierge - Premium Resident Experience in Manchester employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - Premium Resident Experience in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work as concierges. They can provide insider tips and might even know about openings before they're advertised.
✨Tip Number 2
Show off your customer service skills! When you get the chance to chat with potential employers, share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out!
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Prepare for the interview by practising common concierge scenarios. Think about how you'd handle emergencies or guest requests. This will show you're ready to take on the responsibilities of the role!
We think you need these skills to ace Night Concierge - Premium Resident Experience in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Night Concierge role. Mention how your previous experiences align with the responsibilities listed in the job description.
Be Proactive in Your Approach: Since this role requires a proactive mindset, let us know how you’ve taken initiative in past roles. Whether it’s solving problems or improving processes, we love to see candidates who take charge!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vita Group
✨Know Your Customer Service Inside Out
Make sure you can talk confidently about your previous customer service experiences. Think of specific examples where you went above and beyond to help a guest or resolve an issue. This will show that you understand the importance of delivering excellent service, especially in a luxury setting.
✨Showcase Your Proactive Nature
Prepare to discuss times when you took initiative in your previous roles. Whether it was anticipating a guest's needs or solving a problem before it escalated, demonstrating your proactive approach will resonate well with the interviewers looking for someone who can work independently during night hours.
✨Familiarise Yourself with Emergency Protocols
Since you'll be the main contact for emergencies, it's crucial to show that you understand how to handle such situations. Brush up on common emergency protocols and be ready to discuss how you would respond to various scenarios. This will highlight your readiness for the responsibilities of the role.
✨Emphasise Your Attention to Detail
In a luxury environment, maintaining high standards is key. Be prepared to talk about how you ensure cleanliness and attention to detail in your work. Share examples of how you've maintained or improved standards in previous roles, as this will demonstrate your commitment to upholding the company's luxury image.
