At a Glance
- Tasks: Lead front-of-house operations and deliver exceptional guest experiences in a vibrant food hall.
- Company: House of Social Food Hall, a dynamic venue with five independent kitchens in Manchester.
- Benefits: Enjoy 22-25 days holiday, lifestyle perks, career development, and a supportive work environment.
- Other info: Flexible shifts and opportunities for career growth in a lively setting.
- Why this job: Join a fun team, enhance your leadership skills, and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 36000 - 36000 £ per year.
Food Hall Floor Manager – House of Social Food Hall, Manchester
Working Patterns: Open 7 days a week, shifts can start as early as 7am and finish as late as 2am. Days & hours rotate weekly subject to demands and team availability.
Overview
House of Social Food Hall is a collection of five independent kitchens in Manchester, serving food and drink.
The venue spans 12,000 square feet across two levels of purpose‑built student accommodation.
We are looking for a Floor Manager to deliver an exceptional guest experience by leading all front‑of‑house floor operations.
- Job Responsibilities
- Lead the delivery of exceptional guest service throughout every shift and ensure the guest journey is seamless from arrival to departure.
- Resolve guest feedback and complaints professionally and proactively, maintaining a visible presence on the floor.
- Take ownership of all day‑to‑day floor operations, coordinating between bar, kitchens, hosts and floor teams, overseeing bookings, table management and operational flow.
- Support the delivery of private events and large bookings; keep the venue clean, organised and presentation‑ready at all times.
- Lead, coach and motivate the floor and host teams; deliver structured inductions, ongoing training, competency tests, one‑to‑one reviews and promote a positive team culture.
- Work closely with kitchen partners to ensure all floor team members have excellent menu knowledge, deliver food‑description and upselling training, and understand allergen procedures and food safety requirements.
- Monitor compliance with licensing, health & safety and company procedures; complete daily venue walks and quality checks, ensure opening, handover and closing procedures, oversee floor ordering and stock requirements, and support compliance audits and action plans.
- Produce weekly and monthly reports covering guest feedback, service standards, revenue, profit margins, labour costs, spend per head, event revenue and guest satisfaction.
- Commercial KPI & Performance Targets
- Deliver weekly & monthly revenue targets in line with budget.
- Achieve profit margins and maintain labour costs within agreed percentage of net sales.
- Increase spend per head through upselling and menu optimisation.
- Drive event revenue and venue utilisation across day and evening periods.
- Maintain strong guest satisfaction and positive online reviews.
- Deliver operational efficiency across service times and customer flow.
- Professional Experience
- Proven experience as General Manager, Restaurant Manager, Floor Manager or senior hospitality leader in a high‑volume venue.
- Strong commercial awareness including P&L management and financial analysis.
- High‑capacity venue management with extensive events management.
- Experience running bars, restaurants or multi‑vendor food halls.
- Strong leadership capability managing large teams.
- Experience delivering hospitality events and programming.
- Excellent communication, organisational and problem‑solving skills.
- Strong understanding of hospitality systems including POS and reporting tools.
- Knowledge of health & safety, licensing and food safety standards.
- Experience in foodservice, bartending, hospitality, retail management or multi‑unit leadership.
- Premium brand ambassador, communicating brand story and values.
- Developed and implemented customer satisfaction programmes.
- Compliance with building safety standards.
- Technologically astute, comfortable with various technology systems and software.
- Personal Characteristics
- Excellent interpersonal skills, capacity to motivate, lead and develop teams.
- A hands‑on attitude combined with strong communication and people‑management skills.
- A strategic thinker.
- Flexibility to work varied shifts and rotating patterns.
Benefits
- 22 days paid holiday, rising to 25 days pro‑rata.
- 8 paid bank holidays (England & Wales).
- Perkbox account to choose lifestyle perks.
- Royal London Pension: 3 % of salary contribution plus 5 % employee contribution.
- Parties & events, recognition schemes.
- Career development programmes.
- 24/7 Employee Assistance for wellbeing.
- Important
We are unable to offer Right to Work sponsorship. All offers of employment are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks.
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Food Hall Floor Manager in Manchester employer: Vita Group
Vita Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the heart of Newcastle upon Tyne, our Night Concierge role not only provides competitive pay but also fosters a supportive team environment where you can thrive while ensuring residents enjoy a luxurious living experience.
StudySmarter Expert Advice🤫
We think this is how you could land Food Hall Floor Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vita Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vita Group
Don't be shy about reaching out to Vita Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food Hall Floor Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vita Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vita Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
